Senior Customer Design & Experience Officer

Together we shape thriving communities public spaces places and economies.

• Expression of interest Senior Customer Experience & Design Officer
• Temporary full-time until November 2026
• Parramatta office location Flexible working supported
• Clerk Grade 9/10 - $129464 to $142665 p.a plus super

The role

Are you passionate about peoplecentred design and championing the thoughtful responsible use of AI to solve complex problems Do you thrive in ambiguity enjoy facilitating workshops and love turning insights into clear pathways forward

Were inviting Expressions of Interest for a 6month opportunity as a Senior Customer Experience & Design Officer (Grade 9/10) within the Technology and Governance team part of Digital and Customer.

Why this role

Our team works at the early fuzzy end of initiatives where problems are unclear options are contested and decisions feel risky. Our role is to help teams frame the right problems explore viable solution options and build confidence in what to do next. We keep the customer at the core of what we do.

There is a strong and growing focus on AIenabled solutions and this role will play a key part in helping teams explore how AI can be applied ethically responsibly and meaningfully always grounded in real user needs and organisational outcomes.

In this role you will:

• Lead and facilitate collaborative workshops (problem framing ideation prioritisation and sensemaking)
• Generate insights options and pathways to inform confident welltimed decisions
• Help teams reduce risk by clarifying problems and tradeoffs before committing to delivery
• Contribute to innovation and earlystage AI solution shaping balancing opportunity feasibility and human impact
• Work closely with stakeholders to build alignment momentum and shared understanding

This opportunity is wellsuited to someone who:

• Has a passion for people and strong facilitation and design practice
• Is curious about AI and motivated to champion its responsible practical adoption
• Enjoys working across disciplines and navigating complexity
• Finds energy in turning ambiguity into clarity

If youre keen to stretch your skills work on meaningful problems and help shape the future of technologyenabled services wed love to hear from you!

For more information read the full Role Description: Senior Customer Experience and Design Officer

Join us

If excited by the information above we look forward to receiving your application including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close 11:55pm Sunday 3^rd May 2026

If youd like to have an informal conversation about the role or the team feel free to reach out to Markus Hafner via Teams or email at

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