Deskside Technician I
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Job Location:
Monroe, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
10 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Who we are
For 30 years Stefanini has been helping midsize large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient cost-reducing and effective services (IT Infrastructure Outsourcing End-User Computing Outsourcing Application Managed Services and Mainframe Modernization). With robust offerings aligned with market trends such as automation cloud Internet of Things (IoT) and user experience (UX) the company has been recognized with several awards in the area of innovation. Today the company has a broad portfolio of solutions that combine innovative consulting marketing mobility personalized campaigns and artificial intelligence services for traditional solutions such as service desk field service and outsourcing (BPO). We have over 25000 employees across 77 offices in 41 countries across the Americas Europe Africa Australia and Asia.
What will you do
- Support IT equipment in large corporate environment
- Desktop/laptop tech support
- Windows 7/10 Android and iOS operating systems
- Support mobile devices printers scanners wireless VPN etc.
- IMAC/D Support - IT equipment Install/Move/Add/Change and Disposal
- Maintain repairs spare parts and components
- Research and troubleshoot problems
- Maintain system configurations and documentation
- Track and resolve customer incidents and requests through the clients ticketing tool
- Troubleshoot and resolve hardware and software issues for Windows devices
- Backup restoration and migration of user data
- Smart Hands support with networking server and telecommunications technologies
- Printer and peripheral device support
- Inventory management of IT assets including asset auditing
- Ability to research and follow appropriate knowledge base articles
- Ability to work on-call and other after-hours support needs
- Various other tasks associated with deskside services
- May need to be available to provide support at other client locations as needed
- Other duties as assigned
What do you need to succeed
- One year of deskside IT support experience in an international environment
- Experience supporting Windows OS Microsoft Office smart phones A/V conferencing systems printers and PC hardware
- Able to uphold a positive attitude at all times even under stressful conditions
- Experience supporting remote facilities and users
- Ability to follow directions of next level support teams when providing Smart Hands support
- Excellent verbal and written communication skills
- Ability to communicate technical information to nontechnical people
- High level of professionalism and strong personal interaction skills
- Ability to perform in-depth research and troubleshooting for complex technical issues
- Ability to prioritize and complete all work tasks with minimal supervision
- Ability to walk bend stand for long hours and lift equipment up to 50 pounds
- Ability and willingness to learn new technologies
- Deskside / desktop / end-user computer experience ideally in a corporate environment
- Proven ability to handle challenging rapid-response user support
- Proven ability to balance prioritize and organize multiple tasks
- High school diploma (required)
Desired Characteristics
- A Certification
- Microsoft Certified Professional (MCP)
- ITIL Foundations
- Lean Six Sigma
#LI-BH1
#LI-ONSITE
Required Experience:
IC
About Company
Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries across the Americas, Europe, Australia and Asia. With more than 25,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application developme ... View more
