Customer Service Representative (Evoqua BPO)

Job Responsibilities:

• Handle and customer service inquiries and problems via telephone email or written correspondence.
• Answer inquiries process bookings or requirements quotes and resolve issues based on phone calls/email from customers etc.
• Triage resulting rework to appropriate staff.
• Documents and track contacts with customers dealers internal department operations and accounts.
• Explain customers members rights and responsibilities in accordance with contract.
• Educate providers on customers self-service options.
• Use computerized system for tracking information gathering and/or troubleshooting.
• Utilize limited knowledge of company products and/or services to provide service to customers.
• May respond to customer inquiries by referring them to published materials or processes secondary sources or more senior staff.

Additional Note:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

Skills Licenses Knowledge Education and Training Requirements:

• Bachelors degree or vocational in any field.
  • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
• Excellent in oral and written English communication.
• Customer Service and Sales professional experience a strong advantage.
• Coordination abilities
• Ability to multi-task
• Excellent customer service skills
• Strong attention to detail
• Works well under pressure
• Moderate computer knowledge
• Proficiency in word processing spreadsheet presentation and database software.
• Ability to gain skills and knowledge from project-specific training.
• Strong analytical skills and is able to maintain accuracy and production standards.
• Ability to work in a fast-paced environment and to adapt to change.
• Reliable and Accountable

Level of Knowledge Skills and Authority:

• Applies job skills policies and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity.
• Exercises judgment within defined guidelines and practices to determine appropriate action.

Technical and home setup Requirements:

• Stable internet connection for WFH setup; backup mitigation. 50-100mbps
• Quiet working space that will avoid any background noise during working hours.