Digital Experience Lead

Job Title: Digital Experience Lead

Location: 1275 Market St San Francisco CA 94103

Duration: 6 months

Description:

We are seeking a Digital Experiences Lead to help define and execute our global digital strategy across owned channels while driving measurable performance and engagement. This role blends strategic contribution with hands-on execution and plays a central role in shaping how we engages audiences across the full digital journey.

Working in close partnership with the Head of Digital CRM Social regional marketing teams and the Digital Platforms this individual will help develop global guidelines content frameworks and performance standards while owning key initiatives that operationalize those strategies across markets. This role works across channels to align shared content pillars creative assets and campaign narratives helping ensure cohesive connected customer journeys across the digital ecosystem.

What Youll Do

Front-of-House Digital Strategy & Experience Development

Partner with stakeholders to help shape our global front-of-house digital strategy across website email campaigns and owned digital surfaces.

Contribute to the development of content pillars audience frameworks editorial standards and experience guidelines.

Own workstreams focused on building scalable governance models playbooks and operating standards for global execution.

Ensure our digital ecosystem delivers cohesive storytelling while supporting localized market needs.

Drive improvements to content systems including shared libraries and modular content approaches that improve efficiency and reuse.

Partner closely with Social and CRM to align shared content pillars creative asset usage and audience messaging frameworks.

Use SEO and GEO (Generative Engine Optimization) insights to inform content strategy and editorial planning helping ensure content is discoverable relevant and optimized for evolving search and AI-driven discovery experiences.

Cross-Channel Orchestration & Campaign Enablement

Own digital activation workstreams for global campaigns ensuring coordinated execution across websites email and native applications.

Partner with Regional Marketing Creative social channel teams CRM and Campaign teams to translate strategy into actionable execution plans.

Coordinate during campaign planning to align timing messaging and audience journeys across channels.

Help define integrated activation models that connect social discovery email engagement and owned digital experiences into cohesive customer journeys.

Identify gaps and inefficiencies in digital activation workflows and implement continuous improvement initiatives.

Skills:

Performance Strategy Insights & Optimization

Develop and operationalize KPI frameworks and performance measurement standards across digital programs.

Own dashboard development and reporting cadences that provide visibility into global and regional performance.

Drive experimentation and optimization initiatives including A/B testing CRO and content performance analysis.

Translate insights into recommendations that inform strategy refinement and execution improvements.

Partner with CRM and social analytics stakeholders to align performance measurement approaches and understand cross-channel audience behavior and funnel progression.

Monitor organic performance trends including search visibility keyword performance and AI-driven discovery signals and translate insights into content optimization and experience improvement opportunities.

Digital Platform Partnership & Capability Enablement

Partner with the Digital Platforms team to help define front-of-house experience requirements and capability needs.

Contribute to platform roadmap discussions by representing marketing and audience experience priorities.

Support rollout and adoption of new platform capabilities across regions.

Ensure CMS workflows and digital tools enable efficient content delivery and scalable execution.

Collaboration & Enablement

Act as a key partner to regional teams by providing guidance best practices and operational support.

Develop documentation playbooks and enablement resources that help scale digital standards globally.

Build strong working relationships across Marketing CRM social channel teams Digital Platforms Creative and Regional teams.

What Were Looking For

Core Qualifications

5 10 years of experience in digital marketing digital experience strategy content operations or performance marketing.

Experience owning cross-functional initiatives or programs.

Strong understanding of digital experience best practices and performance measurement frameworks.

Experience working with CMS platforms and digital publishing workflows.

Ability to balance strategic thinking with hands-on execution.

Strong communication and collaboration skills.

Preferred Experience

Experience working in global or multi-region marketing organizations.

Familiarity with third-party and first-party analytics platforms

Experience supporting experimentation programs.

Experience partnering with product or platform teams on digital capability development.

Experience working with SEO tools such as Google Search Console SEMrush Ahrefs or similar platforms.

What Success Looks Like

Global digital frameworks and guidelines are adopted and consistently applied across regions.

Digital initiatives and campaigns execute smoothly with strong cross-channel coordination.

Performance reporting is reliable actionable and trusted by stakeholders.

Platform capabilities increasingly support front-of-house experience needs.

Regional teams feel supported and enabled by global standards.