Mesa, AZ Customer Service Representative CSR 3

Job Title

Customer Service Representative III (CSR 3) Taxpayer Services

Mesa AZ
(On-site; may require work at Phoenix office as needed)

Arizona Department of Revenue (AZDOR)
Taxpayer Services Division

Staff Augmentation Contract
Duration: 1 year (with possible extension)
Start Date: April 27 2026 (tentative)
Hours: 40 hours/week
Shift: Day 8:00 AM 5:00 PM

The Arizona Department of Revenue (AZDOR) is seeking a Customer Service Representative III (CSR 3) to support its Taxpayer Services Division. This is a customer-facing in-person role focused primarily on taxpayer licensing and payment processing. The ideal candidate will have strong customer service skills experience handling payments and the ability to work efficiently in a high-volume environment.

This position requires on-site work in Mesa with possible travel to the Phoenix office based on operational needs. Work schedules will align with the assigned offices business hours.

• Assist taxpayers in person with licensing-related inquiries and services
• Receive process and apply payments for all tax types including cash checks debit/credit cards and money orders
• Accurately post payments to personal and business taxpayer accounts
• Process new license applications renewals and account updates
• Provide clear information regarding licensing laws rules and procedures
• Perform daily reconciliation and end-of-day balancing of assigned cash till
• Maintain accuracy confidentiality and compliance with state policies and procedures
• Operate effectively in a high-production customer-focused environment

• Minimum Education: High School Diploma or equivalent
• Experience:
  • 2 years of customer service experience
  • 1 year working in a high-production or fast-paced environment
  • Prior experience with cash handling
• Technical Skills:
  • Proficiency in Google Suite (Docs Sheets Gmail etc.)
• Availability:
  • Must be able to start within 2 weeks of offer acceptance
  • Must be available for in-person interviews within 1 week of posting close date

• Bilingual (Spanish preferred)

• Local Candidates Only:
  • Candidates must currently reside in the local area
  • Resumes must clearly state the candidates current location
• Candidates must be able to work fully on-site
• Interviews will be conducted in person
• Final start date is contingent upon completion of interviews onboarding and issuance of a State PO

• Work Location Address:
  55 N. Center Street
  Mesa AZ 85201