Senior Manager Customer Support

• Applications are considered on a rolling basis
• Stockholm

Job Description

Senior Manager Customer Support

Are you ready to take full ownership of a customer-facing function and shape how business customers experience GlobalConnect across the Nordics

We are looking for a Senior Manager Customer Support to lead and develop our non-technical support this role you will be responsible for building a scalable high-performing operation that delivers fast accurate and professional support to our business customers while playing a key role in our expansion across Northern Europe.

To succeed in this role you likely have:

• Proven experience leading customer operations in telecom IT or similar environments
• Strong track record of managing high-volume support operations with clear KPIs and performance follow-up
• Experience leading distributed or multi-country teams
• Ability to create structure accountability and clarity in complex environments
• Experience working with customer support platforms such as CRM or case handling systems

About the role and the team

Customer Support is a critical front door for GlobalConnects business customers. The team is responsible for handling non-technical customer inquiries across the full customer portfolio including billing support customer portal guidance commercial inquiries and simple service changes.

As Senior Manager Customer Support you will have full leadership responsibility for this function across the Nordics. You will report to the Head of Customer Operations B2B and lead a team of approximately 10 direct reports in a multi-country setup.

You will work closely with teams across Sales Finance Delivery Customer Operations and Service Desk to ensure a seamless and consistent customer journey. The function currently supports Sweden and Norway and will expand into Denmark and Germany during 2026.

What youll be working on

• Leading and developing the Customer Support function across multiple countries
• Building and scaling a structured high-performing support organization
• Driving improvements in customer experience response time and resolution quality
• Ensuring efficient handling of billing inquiries portal support and commercial questions
• Driving KPI performance across customer satisfaction productivity and service quality
• Leading expansion into new markets and standardizing ways of working across countries

Who we are looking for

You are a structured and execution-focused leader who thrives in high-volume environments. You bring a strong sense of ownership and know how to create clarity accountability and momentum in your teams.

You are comfortable working across functions and countries and you communicate confidently with both senior stakeholders and operational teams. You enjoy building and improving not just maintaining and are motivated by shaping how a function grows and performs over time.

Experience from customer support in a B2B environment is valuable and familiarity with ITIL or similar frameworks is an advantage.

Does this sound like you If so we would love to hear from you.

Our recruitment process

1. Talent Acquisition Screening Interview
2. Hiring Manager interview
3. Personality and ability tests feedback and discussion with Talent Acquisition
4. Case interview with Hiring Manager and peer/stakeholder
5. Final alignment meeting
6. References

Join us and take a key role in shaping how GlobalConnect delivers customer experience across the Nordics and beyond.

No need for a personal letter just send us your CV or LinkedIn profile.

Join us and be part of the transformation in the most exciting company within critical digital infrastructure in Northern Europe! Apply today!