Bilingual Customer Service & Technical Support Representative (Spanish & English)

Bilingual Customer Service & Technical Support Representative (Spanish/English)

Remote NY prefer near Plainview NY or near Ocala FL

$17 - 18/hour overtime 24/7 operation

Were recruiting on behalf of an IT implementation companys new Call Center for FLUENT Spanish/English Customer Service & Technical Support Representatives. This is a fully remote role supporting a 365-day 24/7 call center.

Recent Computer Science IT or related grads are strongly encouraged to apply.

What Youll Do

• Provide excellent customer service via phone and chat in Spanish and English
• Greet customers verify accounts listen carefully and show empathy
• Troubleshoot internet Wi-Fi and basic device issues (Level 12 support)
• Use tools such as Freshdesk Sonar CRM and other internal systems
• Document all interactions accurately and follow procedures/SLAs
• Escalate complex issues to senior technicians when needed

What You Bring

• Fluent Spanish & English (spoken and written)
• 1 year of customer service experience (call center/help desk preferred)
• Comfortable with basic technical troubleshooting (internet/Wi-Fi/devices)
• Strong typing and multitasking skills (navigate multiple systems while assisting customers)
• Professional patient and calm with upset or frustrated customers
• Willing to work overnights weekends and rotating schedules in a 24/7 environment
• Must live in NY State or Florida (prefer close to Plainview NY or Ocala FL area)
• Reliable wired internet and a quiet distraction-free workspace

Pay & Schedule

• Pay: $1718 per hour depending on experience
• Overtime available
• Paid training
• Open Positions (2):
  1. Position 1 Confirmed Schedule:
     • Saturday through Wednesday 2:00 PM 11:00 PM
  2. Position 2 Anticipated Schedule (pending final client approval):
     • Friday through Sunday plus 2 weekdays (MondayThursday)
     • Hours: either 2:00 PM 11:00 PM or 3:00 PM 12:00 AM
• Breaks: Two 15-minute breaks and one 30-minute meal break per shift (per company schedule)
• Flexibility: Ability to cover other shifts as needed

Why Apply

• Remote work with a customer-focused remote-friendly team
• Opportunity to build both customer service and technical support skills
• Supportive team environment

If youre a bilingual Spanish/English customer service professional who enjoys helping people and solving tech issues wed love to hear from you. Apply today!