Customer Logistics Manager

Customer Logistics Manager

About the Role

Essity is looking for an experienced Customer Logistics Manager who plays a critical role in shaping and executing the logistics components of the Go To Market (GTM) strategy acting as the primary connector between Sales Customer Service Warehousing Global/Local Fulfillment teams 3PLs and brokers. The role ensures Essity delivers superior customer service at the right cost while enabling long term operational efficiency capability development and future ready logistics planning.
A central accountability of the role is balancing the two primary KPIs:
Service Level Performance
Distribution Cost Efficiency

Key Responsibilities

• Serve as the main logistics point of contact for strategic customers ensuring operational requirements are understood and executed effectively.
• Foster strong cross-functional collaboration with Sales Customer Service Warehousing Fulfillment and Supply Chain teams to deliver a seamless customer experience.
• Lead the performance governance of 3PLs brokers and internal warehouses through structured reviews scorecards and SLA compliance.
• Monitor penalties/chargebacks from customers analyze root causes and lead corrective and preventive actions to minimize financial impact.
• Identify and drive continuous improvement opportunities across warehousing transportation fulfillment and customer-facing logistics activities.
• Provide logistics performance insights and cost analyses that support operational decisions and contribute to the regional P&L and budgeting process.
• Contribute to logistics network design as part of the GTM strategy ensuring alignment with customer expectations cost-to-serve targets and long-term scalability.
• Maintain a forward-looking view of logistics resources capabilities and capacity needs anticipating constraints and planning investments or enhancements proactively.
• Lead e-commerce logistics initiatives and develop capabilities that achieve benchmark performance in speed accuracy and delivery reliability.
• Evaluate and introduce innovative logistics solutions and technologies that support business growth digital expansion and operational excellence.
• Drive joint improvement initiatives with customers to enhance value optimize operations and strengthen long-term partnerships.

Required Experience & Competencies

• 57 years of experience in Customer Logistics or Supply Chain roles within a fastmoving consumer goods (FMCG/CPG) company.
• Strong experience in fulfillment operations customer service logistics and 3PL management with demonstrated success improving service and cost performance.
• Advanced analytical and reporting skills able to translate operational data into actionable insights and business recommendations.
• High level of expertise in ecommerce logistics including direct experience managing Amazon operational requirements chargebacks OTIF and direct-to-consumer fulfillment.
• Proven ability to lead continuous improvement initiatives including root cause analysis corrective/preventive actions and process standardization.
• Strong collaboration and influencing skills with the ability to work effectively across sales customer service supply chain and external partners.
• Proactive problem solver with strong decision-making capabilities able to anticipate risks and address issues before they impact service or cost.
• Excellent written and verbal communication skills capable of engaging stakeholders at multiple levels.
• Travel up to 20% of the time US and Canada

Additional Information

The Company is committed to equalemployment opportunity and providingreasonable accommodations to qualifiedcandidates and employees pursuant toapplicable law. We value and encouragediversity and solicit applications from allqualified applicants without regard to racecolor gender sex age religion creednational origin ancestry citizenship maritalstatus sexual orientation physical or mentaldisability medical condition military andveteran status gender identity or expressiongenetic information or any othercharacteristic protected by federal state orlocal law.

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Together we are improving lives every day

Working at Essity is not just a career; it is a chance to directly make the world a healthier more hygienic and safer place. With impactful innovations coupled with sustainable solutions we strive to reach more people every year with the necessary and essential solutions for well-being.

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