Field Services Team Leader I

Who we are

Stefanini is a full service global provider of offshore onshore and nearshore IT services including application development and outsourcing services IT infrastructure outsourcing (help desk support and desktop services) systems integration consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25000 employees across 77 offices in 41 countries across the Americas Europe Africa Australia and Asia.

Create a cohesive team environment through consistent management

Coach and counsel of direct reports including providing feedback including positive recognition conduct performance evaluations training mentoring and handling discipline issues

Write employee performance evaluations deliver annual merit reviews update employee journals daily and performing other administrative tasks as assigned

Perform root cause analysis and identify opportunities to improve efficiencies

Ensure direct reports meet their goals and follow departmental processes

Responsible for day to day operations of Service Desk

Work with the Project and Senior Management Team for long term strategies and achieving Service Level Agreements (SLAs) set forth by client

What youll get

Work with brilliant minds often within a global capacity;

Comprehensive Benefits package that includes 401(k) paid time off tuition reimbursement medical dental and vision insurance and much more;

Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual training as well.

Why were different

• High school diploma or equivalent required
• 2 years of management experience including coaching training mentoring interviewing hiring and terminations
• Good interpersonal skills
• Excellent attention to detail and organization skills
• Effective time management and organizational skills
• Excellent verbal and written communication skills
• Be a big-thinker able to think strategically and ready to be and feel a part of the big picture
• Be flexible & adaptable in your understanding of client needs and goals to achieve successful outcomes