ServiceNow Automation Engineer Sr (Alabang)

Area-Department: IT INF Cyber Security

You will be part of our Security Automation team designing and scaling process automation in ServiceNow. You will build Service Catalog items and fulfill workflows connecting ServiceNow to internal and external systems using Flow Designer IntegrationHub (spokes & custom spokes) Orchestration and MID Servers. Your work will cut delivery times reduce manual errors and improve user experience and SLA attainment.

What will you do

• Master the Service Catalog
  1. Build Catalog Items Record Producers Order Guides and advanced variables (UI Policies Catalog Client Scripts Script Includes).
  2. Configure approvals assignments SLAs Business Rules ACL/RBAC and data policies.
• Automate fulfillment with Flow Designer & Subflows
  1. Integrations with AD/Azure AD Exchange/M365 Jira Teams AWS/Azure GitHub identity/IAM tools and provisioning of accounts groups licenses and access.
  2. Use IntegrationHub (standard spokes and custom spokes via REST/SOAP) manage credentials retries and idempotency.
• Quality governance & release
  1. Develop in scoped apps version control Update Sets/App Repo ATF (Automated Test Framework) HealthScan code reviews and promotion DevTestProd.
• Observability & reporting
  1. Performance Analytics dashboards: % automated fulfillment request MTTR retry/error rates SLA compliance.
• Documentation & enablement
  1. Publish reusable building blocks (subflows spokes item templates) KBs and runbooks.

What do you need to succeed

• 4 years building in ServiceNow with a strong focus on Service Catalog and automation:Flow Designer/Subflows IntegrationHub (spokes & custom) and Orchestration.
• Experience in Catalog Item creations with approvals and automated fulfillment.
• Hands-on REST/SOAP integrations JSON webhooks OAuth 2.0 tokens and secure credential handling.
• Strong understanding of ITSM (Request Incident Change Problem) and ServiceNow SDLC/governance.
• Experience with MID Server and external scripting (PowerShell/Python/SSH).
• Proficiency with ATF HealthScan and maintainable coding practices.