Helpdesk Technician-Cantonese
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
- Provide IT technical end-user support via telephone web chat and email.
- Provide resolution to end-user based on their problems.
- Respond to end-user problems based on standard procedures.
- Must correctly track tickets including but not limited to entering data into the database timely and accurately.
- Cantonese native language level standard Mandarin in Chinese.
- Minimum of completed 1 year IT service desk experience.
- Basic English skills. (Read and Write)
- Excellent customer service skills.
- Able and willing to take Mandarin calls.
- Must be willing to work in different shifts (Tiffany: Mon-Sun shift ; 8AM9:30PM).
- Able and willing to share and supports multiple projects.
- IT Foundation Skill (PC ; Hardware; Software; Windows; iPhone; Printer; Network; Virtual Environment;)
- Must consistently meet or exceed required performance criteria.
- Plus:
- Vocational in IT-related courses is a plus item.
- Vocational in retail experience is a plus item.
- Excellent in oral and written English communication is a plus.
- Familiarity and good working knowledge in PC hardware and software troubleshooting is a plus item.
- Prior Software Application support (e.g. : Outlook MS Teams Share Point One Drive Cegid AS400 iSeries etc.) and excellent IT experience.
- Familiarity with ticketing system a strong advantage. (e.g.: Service Now )
- Bachelors degree or above is a plus item.
Required Experience:
IC
About Company
Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries across the Americas, Europe, Australia and Asia. With more than 25,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application developme ... View more
