Customer Services Advisor
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Job Location:
Buckinghamshire - UK
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Wereexcited to announce thatwererecruiting for a fantasticCustomer Services Advisorto join our friendly team. If you thrive in a bustling environment love keeping things organised and enjoy interacting with people this role could be the perfect fit for you!
About the role
As Customer Services Advisoryouwillplay a key role in delivering an excellent experience to residents applicants and partners across our housing services.
You will deliver responsive empathetic frontline service across a range of channels. You will use multiple IT systems to manage enquiries updaterecordsand support effective service delivery while working proactively to improve processes and the customer experience.
Working collaboratively with colleagues across housing repairsfinanceand other teamsypuwill contribute to a supportive and reliable team environment. This role requires accuracyflexibilityand a commitment to following policies andmaintainingcompliance with housing regulations.
About you
We are looking for a Customer Services professional with confidence in using a wide range of IT systemsstrong communicationskillsand a genuine commitment to providing responsive highquality support.
You will be comfortable learning new systems quickly and using technology to manage information efficiently and accurately.
A strong teamplayer you will build positive effective working relationships and bring a customerfocused calm and solutiondriven approach to your work. You will be willing to take ownership showinitiativeand actively contribute to continuous improvement helping to enhance services and deliver the best possible experience for our customers.
The role offers a blended working style with a mix of remote site and office minded compassionate and want to learn more about a career in our Customer Service teamwedlove to hear from you!
For more information please refer to the attached job description.
INDAD
About us
At Fairhive Homes were driven by a simple yet powerful vision: Homes for Living Communities for Life This isnt just what we do; its what we strive for every day. As a non-profit housing association were dedicated to providing affordable housing to over 20000 individuals in our community. Our residents are truly at the heart of everything we do.
We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones our mission is to foster thriving communities where everyone feels welcome and can proudly say This is my home.
We believe that a strong community starts with quality housing and were here to make that vision a reality.
The benefits
In this role youll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.
At Fairhive we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.
We believe that flexibility fosters a more productive and enjoyable working environment. Therefore depending on the role requirements we offer flexible working conditions that help you balance your work and life!
Youll be part of a mission-driven organisation that makes a tangible difference in the community allowing you to feel fulfilled in your work every day.
Our commitment to you
Were focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what were looking for.
We are really proud of our initiatives to become an employer of choice whether its coming along to one of our Menopause Cafés becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus our supportive team culture and active social committee mean youll always have a strong network of people around you!
Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year.
Ready to Apply
We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what were looking for but you believe you can bring something valuable to the role we still want to hear from you!
If youre ready to take the next step in your career and work in an environment that values your contributions please apply we cant wait to meet you!
The closing date for applications will be 18/05/2026 23:59 but we might close it early if we find the right person before this date.
Documents
Required Experience:
Unclear Seniority
