Fitness Supervisor (Pre-Opening) Waldorf Astoria Kuala Lumpur

What are we looking for

A Fitness Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• • Hold National Personal Training Institute (NPTI) FISAF International Certified Personal Trainer (Malaysia) or ISSA (International Sports Science Association) or internally recognized related certifications.

• Supervisory experience in the leisure sector
• Good command of the English language
• Ability to oversee member fitness programmes
• Relevant fitness qualifications
• Excellent grooming standards
• Develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Fitness Supervisor is responsible for overseeing the daily operations of the fitness center ensuring the facility remains safe clean and wellmaintained while delivering outstanding service to all members. The role includes supervising staff coordinating equipment upkeep enforcing safety standards and supporting the implementation of fitness programs to maintain high operational and service quality. Additionally Fitness Supervisor actively engages with members contributes to membership growth efforts manages feedback and fosters a positive customerfocused environment throughout the facility.

Key Responsibilities/Main Duties

• Oversee daily operations of the Fitness Centre ensuring all areas are safe functional andwellmaintained

• Conduct routine equipment inspections safety checks and coordinate repairs when necessary.

• Maintainhigh standardsof cleanliness and housekeeping throughout the gym facility.

• Supervise guide and support fitness staff and trainers to ensure consistent service excellence.

• Participate in staff onboarding training and ongoing performance evaluation.

• Promote a positivecustomerfocused and cando culture among team members.

• Provide exceptional service to all members addressing questions concerns and feedback promptly.

• Conduct FitnessCentreinductions and orientations ensuringguests andmembers understand equipment use and safety.

• Deliver fitness guidance such as assisted stretchingwarmupscooldowns and general exercise advice.

• Conduct facility tours forguests andmembers and promote membership packages and services.

• Assistin marketing and outreach initiatives to attract new members and re-engage inactive ones.

• Monitor member satisfaction support retention strategies and help strengthen the Fitness Centres reputation.

• Support the scheduling and coordination of fitness classes personal training sessions and wellness activities.

• Participate in developing new fitness programs andidentifyingopportunities for enhanced services.

• Ensure compliance with health and safety standards enforcing gym rules and equipmentuseguidelines.

• Serve as a first responder during incidents or emergencies and ensure incident reporting procedures are followed.

• Monitor potential hazards and proactively resolve or escalate issues.

• Support maintenance of attendance logs safety checklists andmembershiprelateddocumentation.

• Assistmanagement with budget oversight program reporting and operational improvements.

• Perform other reasonable duties as assigned. Management reserves the right to update job description at its discretion and without prior notice.

Culture

• To be a strong advocate of theWaldorf AstoriaAmbassador Network ensuring thatasincerely elegantservice culture is maintained within the department and the hotel to support the whole teams ability to live our values consistently deliver ourpromise and celebrate our stories continually focused onthe unforgettableexperienceswe are creating for our Guests our Residents Team Members and Communities.

• Displays theappropriate levelof professional respectfulcourteousand caring service to other Team Members and other visitors to the hotel.

• Commits to upholding the Hiltons MAKE IT RIGHT program through embracing the Empowerment Guidelines and required training activities

Guest and Team Member Experience

• Full adherence on the companys policy on Harassment and Violence-Free Workplace

• Ensures a strong professional relationship with all levels of Team Members within the hotel taking an active interest in their welfaresafetyand development.

• Respectful of the time of the organization as well as that of other Team Members. Puts a high value in promptness for any related work attendance matters be it training meetings or daily work.

• Ensures the punctuality and appearance of all Team Members making sure that they wear the correct uniform andmaintaina high standard of personal appearance and hygiene according to the hotel and departments grooming standards.

• Supports the development of Team Membersand prepares andmonitorsthe Department Learning and Development calendar of activities.

• Ensurestimelyupdate for the Job Skills Checklist of All Department Team Members

• Encourages Team Members to be creative and innovative challenging and recognizing them for their contribution to the success of the operation.

Financial

• Ensures that all hotel company and local rules policies and regulations relating to financial record keeping money handling and licensing are adhered to including thetimelyandaccuratereporting of financial information.

• Keep oneself informed and updated of the Hotels financial goals

• Focuses attention in improving productivity levels and prudentlymanagetheenergy efficiency of all equipment.

• Ensuresnew technologyand equipment are embraced improving productivity while taking work out of the system.

Confidentiality

• Ensures that the confidentiality of all Team Member information and benefits packages must be strongly adhered to.

Operational

• Monitors andmaintainsthe proper appearance of the office area.

• Ensures that theWaldorf AstoriaBrand Service Standards is fully implemented and adhered to

• Participates in and supportsWaldorf AstoriaAmbassador Network initiatives for Team Members andparticipatesin theWaldorf AstoriaAmbassador Network Committee Meetings(as necessary)

• Coordinates andassistsin team activitiesandpromotesa can-do attitude

• Sets an example for a high standard of personal hygieneand luxury grooming

• Attendstraining sessions and meetingsas whenrequired.

• Carries out any other reasonable duties and responsibilities as assigned.

EOE/AA/Disabled/Veterans