Assistant Front Office Manager Sheraton Heathrow Hotel

JOB SUMMARY

Are you a natural leader with a passion for creating unforgettable guest experiences

Join our vibrant team as anAssistant Front Office Managerand become a key player in shaping the heart of our hotel!

At Marriott International we believe our greatest strength lies in the rich blend of culture talent and experiences of our associates. Were not just offering a job; were inviting you to become part of a global family dedicated to hospitality excellence where your unique background is valued and celebrated every single day.

Whats in it for you

• Competitive rate of pay of up to 34000.00
• Discretionary annual bonus plan
• Upsells and guest referral incentives uncapped!
• Complimentary car park - worth up to 1300.00 p/a
• Complimentary uniforms/free dry cleaning - worth up to 1000.00 p/a
• Dental and Eye care benefits worth up to 1000.00 p/a
• Paid meal break and free meals on duty
• Team-spirited co-workers
• Encouraging management
• Wellbeing programs
• Learning and development opportunities
• Discounts on hotel rooms gift shop items food and beverage
• Recognition programs
• Inspiring career mentors
• Friendly a vibrant team atmosphere
• Graduate programs (subject to eligibility)
• Network of inspiring business leaders that support development and endless opportunities
• Travel the world with the #1 leader in hospitality (Global Transfers)
• Private Medical insurance

What Youll Do: Your Impact & Responsibilities

As an Assistant Front Office Manager youll be instrumental in ensuring seamless operations and delivering exceptional service across our Bell/Door Staff Switchboard and Guest Services/Front Desk teams. This isnt just about managing tasks; its about leading inspiring and empowering our people to create memorable moments for every guest.

• Lead & Inspire:Coach mentor and motivate our Front Office team daily. Youll foster a collaborative respectful and supportive environment where everyone thrives.
• Operational Excellence:Oversee day-to-day Front Office operations ensuring smooth check-ins check-outs and all guest interactions meet our high standards. Youll be adept at anticipating needs and resolving any challenges with grace and efficiency.
• Guest Experience Champion:Be a role model for outstanding hospitality! Youll actively engage with guests gather feedback and continuously seek ways to enhance their stay. Your leadership will empower the team to go above and beyond.
• Problem Solver:Expertly handle guest complaints and disputes turning potential issues into opportunities for remarkable service recovery.
• Strategic Support:Collaborate closely with the Front Office Manager to implement service improvement plans monitor department goals and ensure compliance with Marriotts renowned policies and procedures. Youll even step into the Front Office Managers shoes when theyre away!
• Team Development:Help facilitate employee recognition and ensure open communication channels keeping everyone aligned with our Front Office objectives.

Who Were Looking For: Your Skills & Experience

Youre a proactive solutions-oriented individual with a genuine passion for people and service. You lead by example demonstrating honesty integrity and a commitment to excellence.

Experience:

At least 2 years prior experience in a simal role/hotel required