Senior Operations Manager

HUB24 leads the wealth industry as the best provider of integrated platform technology and data solutions. At HUB24 we know the smartest investments start with our are innovative and ambitious and we move fast.

At HUB24 we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape we build a culture that supports our team members to have a real impact on our business and the success of our customers.

HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)

THE HUB24 STORY

We think creatively and were not constrained by traditional thinking or barriers to success. Were led by experts realists with ideas grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians.

Benefits and Life at HUB24

Learn more about our employee benefits HERE.

Job Summary:

Responsibilities:

• Operationalise business strategy at scale by designing and driving enterpriselevel operational plans that enable clarity prioritisation and disciplined execution across Sales Services and enabling functions.
• Lead complex highimpact crossfunctional programs endtoend providing strategic oversight across scoping planning resourcing execution risk management and postimplementation value realisation to ensure sustained outcomes and organisational alignment.
• Architect and continuously evolve core operational workflows across the SaaS lifecycle and broader business operations ensuring they are scalable efficient and resilient as customer demand product complexity and organisational maturity increase.
• Own and mature enterprise operational frameworks standards and documentation establishing consistent ways of working that support operational readiness compliance and longterm organisational effectiveness.
• Partner strategically with Product Technology Marketing Sales and Services leadership to enable gotomarket execution ensuring operational readiness dependency alignment and seamless delivery of new products and initiatives.
• Provide executivelevel operational insight through the design and interpretation of dashboards performance reporting and risk indicators that inform strategic decisionmaking and proactively surface operational constraints and opportunities.
• Lead the operational planning and adoption of new initiatives systems and process changes shaping scope managing dependencies and ensuring the organisation is prepared to absorb change with minimal disruption.
• Drive enterprise change initiatives by designing and embedding structured change approaches stakeholder engagement strategies communication frameworks and capability uplift to ensure improvements are successfully adopted and sustained.
• Design and implement scalable operating models and system improvements that strengthen organisational capability and enable future growth evolving product offerings and increasing customer volumes.
• Apply strong commercial and strategic judgement to evaluate the cost risk and value of operational decisions ensuring investments deliver measurable efficiency gains improved customer outcomes and longterm business value.

Requirements:

• Previous experience in operations business operations or sales operations
• Project management experience
• Previous experience in process improvement or process optimisation
• Strong quantitative and qualitative analytical abilities.
• Excellent oral and written communication skills
• Ability to work autonomously or as part of a team
• Strong self-motivation and organisation skills
• Strong problem-solving skills
• Ability to remain calm in fast-paced environments
• Strong interpersonal skills

The Recruitment Process

• Acknowledgement email once your application has been submitted.

• Our Talent team will start reviewing your application. If unsuccessful you will be notified.

• If your application progresses to the next stage our Talent team will be in touch to discuss your alignment with the role.

• If youre a person with an impairment or disability this is an opportunity to share with us any accessibility requirements that you may have for the role.

• Should you require any accommodations to the recruitment process please email and one of our team will contact you.

• Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role there may be more than two interviews.

• Communication of outcomes to successful and unsuccessful candidates and feedback provided.

*As part of our process a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection noticecan be found here.

2024 CircleBackInitiative Employer we commit to respond to every applicant.

Endorsed by WORK180 we are proud to be recognised as an employer of choice for women.

We have been nominated and placed on theBOSS Best Places to work list.

Seek Star Awards 2024 - Nominated as a finalist for theBest Employer Brand Initiative

HUB24 is an equal opportunity employer.We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds including Aboriginal and Torres Strait Islander peoples people with disabilities people from culturally and linguistically diverse communities and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements please let us know were here to support you