Store Manager

JOB SUMMARY

The Store Manager is responsible for overseeing all operational financial and team functions within an At Home store in a large-format retail environment with annual sales volume typically ranging from $4$10 million based on location. This role plays a critical part in driving business performance by developing high-performing teams executing operational excellence and delivering an exceptional experience for both Team Members and customers. Success in this role comes from leading by example setting high standards driving continuous improvement solving problems proactively and fostering a culture centered on teamwork accountability and results.

ESSENTIAL FUNCTIONS

• Lead all aspects of store operations to achieve sales profit and overall performance goals while creating an engaging customer-focused shopping experience.

• Attract hire and develop talent; build internal bench strength and effective succession plans that support long-term growth.

• Drive efficiency and performance through focused coaching training and development encouraging continuous improvement and supporting internal career growth within At Home.

• Ensure a clean safe and well-presented store environment through effective planning delegation and follow-up.

• Uphold operational excellence across merchandising freight flow inventory management safety and customer experience.

• Leads proper staffing to labor model scheduling and payroll to align with business needs and drive efficiency.

• Address Team Member and customer concerns with urgency professionalism and integrity.

• Leverage financial and operational metricsincluding the store scorecard to inform strategy and drive results including improving loyalty and credit performance.

• Ensure full compliance with company policies procedures and all applicable laws and regulations.

• Champion a positive inclusive and safe environment where Team Members can grow collaborate and enjoy their work by modeling At Homes Values.

• Lead team communication through regular huddles and meetings.

• Perform additional duties as assigned.

QUALIFICATIONS

• High school diploma or equivalent required; Bachelors Degree preferred.

• Minimum of 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.

• Proven experience leading teams of 20 Team Members and managing a minimum of $5M in annual revenue or budget.

• Customer-focused mindset with a track record of delivering exceptional in-store experience.

• Demonstrated integrity reliability and commitment to ethical business practices.

• Proficient in Microsoft Office (Outlook Word Excel PowerPoint Teams).

• Experience utilizing task management HRIS and workforce scheduling systems.

• Strong communication skills including verbal written and comprehension.

• Ability to inspire drive urgency delegate effectively and motivate high-performing teams.

• Skilled in prioritizing multitasking and adapting to changing business needs.

• Proven ability to analyze data and leverage insights to make informed business decisions and drive performance.

• Proven ability to build and sustain a collaborative engaging and high-performing team culture.

WORKING CONDITIONS

• Ability to meet the physical demands of the role including standing and walking for extended periods as well as frequent bending kneeling and reaching.

• Ability to lift and carry up to 50 lbs. independently and participate in team lifts up to 100 lbs.

• Ability to climb ladders and work at varying heights as needed.

• Comfortable working in a retail environment that includes sales floor stockroom and receiving areas with exposure to varying temperatures.

• Ability to use standard retail equipment including pallet jacks and rolling carts and baler.

• Ability to perform repetitive motions including lifting pushing and pulling.

• Flexible availability including nights weekends and holidays based on business needs.