F&B Service Expert (M Lounge Shift Leader) Marriott County Hall

POSITION SUMMARY

Explore our very big world

We are looking for a passionate Food & Beverage Service Expert - M Lounge Shift Leader to join our wonderful team at London Marriott Hotel County Hall and our awarded Gillrays Steakhouse & Bar.

Work in Londons most photographed destination!

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself join a team where everyone has a voice. Be inspired by whats possible and discover your own future. Begin your purpose belong to a global community and become the best version of you. At you.

The impact youll make

Breakfast lunch or dinner the best meals arent just made by our brilliant chefs. Theyre made even more memorable by the great service our guests enjoy. As one of our experts youll make sure you know every dish on the menu so you can make recommendations and answer any questions customers may have. Youll make sure their food and drinks are served quickly efficiently and with a smile - and if there are any issues youll deal with them right away. Thanks to you our guests will feel well-fed happy and wanting to come back for more.

What youll do

• Prepare and serve alcoholic and non-alcoholic beverages based on customer orders.
• Mix garnish and serve drinks in accordance with standard recipes and customer preferences.
• Provide exceptional customer service in a friendly and professional manner.
• Take customer orders process payments and ensure a smooth and enjoyable dining or bar experience.
• Maintain cleanliness and organization of the bar area including washing glassware and cleaning surfaces.
• Monitor customer behavior and consumption of alcohol to ensure a safe and responsible drinking environment.
• Restock bar supplies including liquor mixers garnishes and glassware.
• Ensure all health and safety regulations are followed including maintaining a clean and hygienic bar.
• Handle customer complaints or concerns promptly and professionally.
• Work collaboratively with other team members to ensure efficient bar operations.
• Maintain knowledge of current drink trends and bar specials to make recommendations to customers.
• Check identification to verify legal drinking age.

What were looking for

• A warm people-oriented demeanor
• A team-player attitude
• A safety-first approach
• Positive outlook and dependability

This role also requires the ability to move and lift objects weighing up to 50 addition youll need to be able to reach overhead and below your knees including bending twisting pulling and stooping and move over uneven or sloping surfaces. Prior to employment well ask you to complete safety training and certification.

Perks you deserve

• Travel smarter with discounted stays at over 9600 Marriott hotels worldwide along with family and friends.
• Access 24/7 confidential wellbeing support through the Health Assured and Wisdom App.
• Save while dining with 20% off food and beverage in Marriott outlets and 50% off in our five Marriott hotels.
• Start your day right with a 5 breakfast when staying in most of our European hotels.
• Make life easier with our Uniform laundry service.
• Relax and recharge with 28 days of holiday including public holidays with extra days the longer you stay with us. (Pro rata)
• Know someone amazing Refer them and earn up to 500 when they join.
• Plan confidently for the future with our supportive company pension scheme.
• Be celebrated regularly through awards recognition events and milestone celebrations.
• Treat yourself with exclusive high street discounts on shopping tech cinema eye tests and more.
• Enjoy a vibrant calendar of monthly associate events filled with fun and connection.
• Enjoy complimentary meals on duty.
• Boost your skills with industryleading learning and development including digital training classroom sessions.
• Take your career further with apprenticeship programmes designed to help you grow and shine in your role.
• Stay active and save money with the Cycle to Work scheme.

Youre welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.

LONDON MARRIOTT COUNTY HALL

Embrace history and luxury at London Marriott Hotel County Hall located in bustling South Bank steps away from Westminster Bridge. Occupying Londons former City Hall our hotel embodies the citys storied history and quintessentially British.