ServiceNow Senior Developer

• It is a 100% onsite position.
  
• Selected candidate must be willing to work on-site in Woodlawn MD 5 days a week
  
• Selected candidate must be able to obtain and maintain a public trust clearance.
  

• Expertise in configuring and administering ServiceNow SAM Pro to manage software assets licenses and compliance.
  
• Strong understanding of the integration between ServiceNow and other tools like SCCM discovery tools and enterprise systems for asset tracking and management.
  
• Solid understanding of software licensing models (e.g. user-based device-based subscription-based core/processor-based cloud application subscription)
  
• Experience with ServiceNow reporting and dashboard creation including building custom reports and queries using ServiceNows reporting tools.
  
• Experience in working with major software publishers such as Microsoft Adobe and VMware.
  

• Partner closely with internal teams program leadership and external vendors to support ITAM and SAM Pro implementation efforts and ensure alignment with best practices.
  
• Define document and continuously improve asset lifecycle processes workflows and data standards across hardware software and service assets.
  
• Advise the team on SAM Pro Plus best practices leveraging AI-driven insights for compliance and optimization
  
• Configure and automate ServiceNow SAM modules for asset lifecycle tracking and optimization reporting
  
• Configure and maintain integrations using REST/SOAP APIs and Integration Hub (e.g. pulling data from SCCM JAMF or SaaS tools)
  
• Design implement and refine the SAM Pro module to align with business objectives and ensure accurate asset tracking license management and compliance.
  
• Develop workflows for reconciliation entitlement tracking and compliance reporting using SAM Pro capabilities
  
• Ensure proper data flows between SAM Pro and procurement systems to facilitate seamless license management from purchase to deployment and retirement.
  
• Lead module development integrations and enhancements across the ServiceNow suite.
  
• Lead the configuration administration and optimization of ServiceNow SAM Pro to track manage and report on software assets across the organization.
  
• Manage integration between ServiceNow SAM Pro and other IT asset management tools discovery tools and enterprise systems (e.g. SCCM discovery tools cloud environments).
  
• Monitor software license consumption optimize license usage and identify potential savings opportunities through accurate usage tracking.
  
• Oversee data reconciliation between ServiceNow SAM Pro and actual software usage ensuring that software inventories are up-to-date and accurate.
  
• Support software audits (internal and vendor-driven) by providing data from ServiceNow SAM Pro ensuring readiness for compliance reviews and audits.
  
• Troubleshoot and resolve technical issues related to ServiceNow SAM Pro configurations integrations and workflows.
  

Requirements

• Knowledge and experience in developing workflows for reconciliation entitlement tracking and compliance reporting using SAM Pro capabilities.
  
• Knowledge and experience designing implementing and governing CMDB structures and data relationships.
  
• Hands-on experience configuring ServiceNow ITAM modules including workflows data models and platform capabilities.
  
• Knowledge and experience with software license management tools and processes
  
• Knowledge and experience in data quality practices (i.e. data normalization reconciliation and reporting).
  
• Strong analytical and problem-solving skills with the ability to identify and address software asset management issues.
  
• Excellent communication skills with the ability to engage with both technical and non-technical stakeholders.
  
• Ability to work independently prioritize tasks and managing multiple projects.
  

• Masters and 5 years of experience Bachelors and 7 years of experience or 13 years in lieu of a degree
  
• 5 years of ServiceNow development experience
  
• 3 years of experience working with on SAM Pro Plus module
  
• ServiceNow Certified Application Specialist SAM Pro
  
• ServiceNow Certified Application Development CAD
  
• ITIL Foundation or higher-level certifications
  
• Certified Software Asset Manager (CSAM)
  

• Solid understanding of ITIL frameworks and IT asset management best practices.
  
• Ability to collaborate cross-functionally with technical teams business stakeholders and third-party vendors.
  
• ServiceNow Certified System Administrator (CSA).
  
• Strong understanding of software licensing metrics and software compliance.
  
• Awareness of data confidentiality and security protocols aligned with compliance requirements
  
• Understanding of regulatory frameworks associated with federal acquisition.