ServiceNow Platform Specialist (mfd)
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Job Location:
Liestal - Switzerland
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a ServiceNow Platform Specialist (m/f/d) to support processes and continuously improve the ServiceNow platform for a client in the chemical/pharmaceutical industry based in this role you will focus on administration optimization and continuous improvement of the platform ensuring stable operations and high-quality service delivery.
Your Responsibilities
- Pre-qualify analyze and resolve incidents and service requests in close collaboration with the Managed Services team
- Identify improvement and optimization opportunities across workflows and platform processes by:
- Supporting the deprecation of obsolete customizations and flows
- Analyzing incident and request trends
- Gathering and structuring user feedback - Support the definition and creation of metrics and reports to analyze platform usage and performance from a business perspective
- Translate data and insights into concrete optimization and automation opportunities to improve the technical implementation of current workflows
- Support and maintain documentation of existing workflows and implementations ensuring documentation remains up to date clear and aligned with best practices
- Contribute to the continuous improvement of platform standards guidelines and documentation quality
- Specify clear and structured implementation stories in close alignment with the Product Owner ensuring consistent documentation by defining business and technical requirements acceptance criteria dependencies and test scenarios
- Support testing and validation from a functional and business perspective ensuring quality before deployment
Your Profile
- Bachelors degree in computer science business informatics or equivalent experience in a technical field
- Hands-on experience with ServiceNow including administration and development
- Strong knowledge of the ServiceNow ITSM module and ITSM processes
- Experience working in Agile environments; familiarity with DevOps practices is a plus
- Ability to analyze complex processes and translate them into structured requirements and improvements
- ServiceNow certifications are an advantage
- Fluency in English required; German is a plus
- Strong analytical and problem-solving skills
- High level of ownership accountability and quality awareness
- Collaborative mindset with the ability to work effectively across technical and non-technical teams
- Strong time management skills with the ability to self-organize prioritize effectively and deliver high-quality results in a fast-paced environment
- Self-driven personality with a strong continuous improvement mindset and excellent communication skills
Benefits
- 5 weeks of vacation / 40-hour work week
- Coverage of certification costs
- Reka Card with 20% discount on up to CHF 2400
- CHF 400 contribution towards a gym membership
