IAM Engineer Sailpoint IdentiyIQ
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Job Location:
Muntinlupa - Philippines
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
What will you do
- Provide L3 support for Sailpoint IdentityIQ including troubleshooting service requests incident resolution and problem management
- Ensure that all the tickets/incidents are resolved within committed SLAs
- Ensure positive user-experience through clear communication and timely support
- Continuously identifying opportunities for process improvement and tasks automation.
- Maintain documentation of support processes knowledge articles and operational procedures.
- Maintain dashboard reporting on performance access reviews and compliance activities etc
- Collaborate closely with managed service team and other stakeholders on a day-to-day basis to ensure operational excellence for our service.
What do you need to succeed
- 2 years of hands-on experience with Sailpoint IdentityIQ.
- Certification in Identity Security Engineer has added advantage
- Understanding of Lifecycle events workflow (Joiner Mover Leaver and Rehire etc)
- Knowledge of directory services (Active Directory EntraID and LDAP)
- Knowledge of database administration (SQL and MSSQL)
- Experience with technologies such as Java JavaScript XML
- Knowledge of ITIL processes (incident problem change management)
- Strong analytical and problem-solving skills
- Strong communication skills and experience in supporting and collaborating with an international user community
- Shift flexibility and schedule adherence are required for the position.
#LI-LN1 #LI-HYBRID
Required Experience:
IC
About Company
Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries across the Americas, Europe, Australia and Asia. With more than 25,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application developme ... View more
