Operations Associate

HUB24 leads the wealth industry as the best provider of integrated platform technology and data solutions. At HUB24 we know the smartest investments start with our are innovative and ambitious and we move fast.

At HUB24 we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape we build a culture that supports our team members to have a real impact on our business and the success of our customers.

HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)

THE HUB24 STORY

We think creatively and were not constrained by traditional thinking or barriers to success. Were led by experts realists with ideas grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians.

Benefits and Life at HUB24

Learn more about our employee benefits HERE.

Job Summary:

Responsibilities:

• Support the execution of operational plans by coordinating tasks tracking actions and following up with crossfunctional teams to ensure delivery milestones are met.
• Assist with the delivery of crossfunctional initiatives by supporting project planning documentation risk tracking and status reporting.
• Analyse existing workflows and operational processes to identify inefficiencies gaps and opportunities for improvement.
• Create update and maintain operational documentation process maps playbooks and knowledge base content to ensure information is current and accessible.
• Support gotomarket readiness activities by assisting with coordination across Product Sales Marketing and Services.
• Prepare and maintain operational reports and dashboards ensuring data accuracy and timely updates for leadership review.
• Support system and process changes by helping define requirements documenting changes and assisting teams through adoption.
• Contribute to change initiatives by supporting communications training materials and rollout activities.
• Develop foundational commercial awareness by understanding cost drivers operational impacts and customer experience considerations.

Requirements:

• Previous experience in business or sales operations role or similar
• Project management experience
• Previous experience in process improvement
• Strong quantitative and qualitative analytical abilities.
• Excellent oral and written communication skills
• Ability to work autonomously or as part of a team
• Strong self-motivation and organisation skills
• Strong problem-solving skills
• Ability to remain calm in fast-paced environments
• Strong interpersonal skills

The Recruitment Process

• Acknowledgement email once your application has been submitted.

• Our Talent team will start reviewing your application. If unsuccessful you will be notified.

• If your application progresses to the next stage our Talent team will be in touch to discuss your alignment with the role.

• If youre a person with an impairment or disability this is an opportunity to share with us any accessibility requirements that you may have for the role.

• Should you require any accommodations to the recruitment process please email and one of our team will contact you.

• Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role there may be more than two interviews.

• Communication of outcomes to successful and unsuccessful candidates and feedback provided.

*As part of our process a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection noticecan be found here.

2024 CircleBackInitiative Employer we commit to respond to every applicant.

Endorsed by WORK180 we are proud to be recognised as an employer of choice for women.

We have been nominated and placed on theBOSS Best Places to work list.

Seek Star Awards 2024 - Nominated as a finalist for theBest Employer Brand Initiative

HUB24 is an equal opportunity employer.We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds including Aboriginal and Torres Strait Islander peoples people with disabilities people from culturally and linguistically diverse communities and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements please let us know were here to support you