Field Service Technician

Field Service Technician
Dallas TX (Onsite)
12 Months Contract
Workday: Start/end time will vary shift will be 8 hours/day within 7am - 6pm Monday thru Friday to be scheduled by manager
On-call - Rotation (every 4 weeks): 6pm 7am Monday thru Friday 24x7 weekends and holidays.

Qualifications :

Onsite Service Technician supporting large facility. M-F work shift. Standby Hours may be required.
Delivery and installation of printer supplies maintains repairs equipment.
Conducts technical analysis of product implementations to product in accordance with specific customer specifications and implementations.
Troubleshoots technical problems and issues determines technical solution in accordance with product and customer specifications and recommends actions to Lexmark representatives to coordinate product solution.
Assess product needs in accordance with customer specifications.
Conducts technical training and product briefing with customers vendors and company representatives.
Government Background check required.

RESPONSIBILITIES:
Work within multiple systems to accept and respond to dispatched service and supply calls within Customer SLA commitments.
Accurately diagnose repair & maintain product(s) and accessories in peak operating condition within published electrical mechanical and print quality specifications.
Effectively schedule calls to manage SLA requirements across assigned activities.
Ensure regular and effective communications with customers to ensure awareness of call acceptance ETA status and closure.
Assist customer with any reported issues or questions on customer product(s).
Train Customer on appropriate usage of customer product & features.
Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
Follow prescribed administration procedures to ensure proper collection and reporting of required data including but not limited to; call acceptance status updates call closure and debrief parts return and tracking.
Manage local part inventory and ensure accurate tracking of inventory levels and transactions.
Provide Meter Reads on Devices as needed.
Present a positive image through proper attire communication skills and personal grooming.

ADDITIONAL RESPONSIBILITIES:
Assumes other special activities responsibilities and special projects from time to time as directed.
Work closely with Operations and Project Teams during implementation and deployment of print technology and support services including inventory collection and management MADC tracking and consumables management while monitoring adherence to all SLAs
Conduct Train-the-Trainer and End User training as necessary; coordinate support for improved service diagnostics
Conduct printer assessments to optimize fleet and ensure customer standards are met.

EXPERIENCE AND SKILLS:
2 - 5 years experience in servicing printers hard copy devices or imaging products preferred.
Strong electro-mechanical aptitude.
 

Additional Information :

lifting or moving items weighing up to 50-55 lbs.

Workday: Start/end time will vary shift will be 8 hours/day within 7am - 6pm Monday thru Friday to be scheduled by manager
On-call - Rotation (every 4 weeks): 6pm 7am Monday thru Friday 24x7 weekends and holidays.
 

Remote Work :

No

Employment Type :

Contract