Medly Clinical Coordinator

Union: Non-Union 
Number of Vacancies: 1
New or Replacement Position: Replacement
Site: Toronto General Hospital
Department: Cardiology 
Reports to: Nurse Manager
Salary Range: $45.85 - $57.31 per hour
Hours: Various as required
Shifts: Monday to Friday
Status: Casual
Closing Date: June 30 2026

Position Summary

The Medly Coordinator supports the delivery of high-quality care for heart failure patients by managing daily Medly alerts in collaboration with the Heart Function Nurse Practitioner and physicians. This role involves monitoring and triaging patient alerts communicating with patients and families to support proper use of Medly and providing education on heart failure management and self-care. The incumbent applies clinical knowledge and best practice guidelines to support guideline-directed medical therapy including medication titration while ensuring accurate documentation within the EPIC health information system in accordance with regulatory standards. Working closely with interdisciplinary teams referring providers and organizational partners the Medly Coordinator prioritizes workload effectively contributes to continuous quality improvement initiatives and promotes a collaborative and patient-centered care environment.

Duties

• Manages the daily (Monday-Friday) Medly alerts in partnership with the Heart Function Nurse Practitioner and Physicians
• Communicates with patients and families and reviews proper use of Medly; prioritizes alerts and escalating to the NP/MDs as appropriate. 
• Provides patients and families with heart failure education on topics such as signs and symptoms of heart failure and self-care management of heart failure. 
• Uses Medly to support Guideline-Directed Medical Therapy for heart failure and titration of medications. 
• Liaise with a wide array of administrative and clinical team members throughout the organization and referring physicians and organizations.
• Prioritizes and triages daily workload to complete tasks within regular working hours.
• Documents actions and communication according to College of Nurses of Ontario standards using EPIC health information system.
• Applies best practice guidelines to ensure that patients receive care according to organizational and provincial standards.
• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards.
• Promote and maintain a positive and calming working relationship with team members and a healthy work environment.
• Participates in continuous quality improvement activities to enrich and advance processes through the effective use of resources and systems to deliver optimal patient care to our Indigenous health authority partners and community members.
• Performs cross-functional responsibilities and other duties consistent with the job classification as assigned.

Qualifications :

• Current registration with the College of Nurses of Ontario
• Bachelor of Science in Nursing; Masters preferred
• Current BCLS Certification
• Minimum Three (3) to Five (5) years Cardiology/C.V. Surgery Nursing and/or CICU/CVICU 
• Strong organizational and time management skills
• Excellent interpersonal and customer service skills
• Excellent computer skills including Microsoft Office and EPIC applications
• Excellent verbal and written communication skills
• Knowledge and experience with heart failure guidelines and remote titration of HF patients an asset.  
• Demonstrated ability to cultivate and build relationships
• Strong track record of high-quality work and engagement is essential
• Able to adapt to a constantly changing environment that requires ongoing revaluation of priorities
• Demonstrated ability to use good judgment in assessing difficult situations
• Able to work collaboratively within a group setting
• Proven track record of taking initiative
• Interest and commitment to health equity and to working in partnership with Indigenous peoples and communities to enable access to high-quality care.
• Completion of Cultural Safety and Principles of OCAP training are a definite asset. If not completed prior to hiring completion will be a requirement for the successful candidate

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Part-time