Customer Experience Coordinator
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Job Location:
Saint-Hubert - Canada
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
What Youll Do
Youll be the main coordination point between clients internal teams and field service staff.
- Support & Coordination
- Respond to client requests and manage support cases (warranty and non-warranty)
- Coordinate with Sales Customer Service and Finance to resolve issues
- Manage end-to-end complaint resolution
- Field Team Support
- Schedule field technicians for on-site visits and installations
- Coordinate timelines with internal teams and sales reps
- Approve timesheets and manage basic field inventory
A Day in the Life
Youll split your time between client support field scheduling and internal coordination.
Priorities shift quickly you stay organized responsive and solution-driven. Over time youll gain exposure to multiple departments and become a key player in daily operations.
Qualifications :
What were looking for:
- Strong organization and prioritization skills
- Clear communication and problem-solving mindset
- Ownership and follow-through
- Team-oriented attitude
Requirements:
- Bilingual (French & English) to support teams and clients across North America
- Comfortable with Microsoft Office
- ERP experience (asset training provided)
- Customer service or coordination experience (asset)
Additional Information :
Why People Love Working Here
- $60K$70K salary performance bonuses
- MondayFriday schedule (no evenings/weekends)
- Strong team culture and support
- Career growth opportunities
- Group insurance & RRSP contribution
- EAP & telemedicine
- Training and development programs
- Employee discounts & referral bonuses
- Recognition events and team activities
Remote Work :
No
Employment Type :
Full-time
About Company
At Techo-Bloc, we dont just pave patioswe pave the way to great careers! Built on a culture of innovation, we manufacture landscaping products that focus on quality, durability, and beauty. Our growing team is looking for passionate individuals ready to make an impact. Why Work at ... View more
