Manager, CMS Portfolio Operations

The CMS Portfolio Operations team operates at the intersection of strategy product and technology ensuring that product investments are prioritized governed and delivered through transparent datadriven practices. This role partners closely with product and technology leaders to enable AIdriven transformation and provide clear visibility into portfolio health risks and value deliveryhelping leadership focus resources on the highestimpact work and deliver meaningful business outcomes.

As Visa continues to evolve into an AIforward organization this role plays a critical part in accelerating that transformation within CMS Product. The Manager will help identify scale and embed AIenabled ways of workingleveraging automation analytics and intelligent tools to improve decisionmaking efficiency and delivery outcomes across the portfolio.

Role Summary

We are seeking a seasoned change leader with a strong track record of driving operational excellence across complex global organizations. This role partners closely with product technology and portfolio leaders to shape how CMS plans executes measures and communicates progressusing AIenabled insights and automation to continuously improve outcomes.

The Manager is accountable for evolving how work gets done within CMS by shaping operating practices that enable teams to design build and launch global solutions with greater speed scale and consistency with AI embedded into the operating model.

Key Responsibilities

AI Transformation & Intelligent Operations

• Identify and apply AI automation and agentbased approaches to improve portfolio planning execution and reporting.

• Partner with product technology and central teams to pilot and scale AIenabled solutions such as copilots workflow automation and decisionsupport tools.

• Translate emerging AI capabilities into practical highimpact use cases that improve insight efficiency and value delivery.

• Help leaders and teams understand where AI adds valueand where human judgment and collaboration remain essential.

Portfolio Operations & Executive Cadence

• Lead AIenabled executive planning and review cadences (e.g. QBRs operating reviews ad hoc leadership discussions) providing clear insights on progress against product roadmaps OKRs transformation priorities risks and dependencies.

• Enable executive decisionmaking on incremental investments and tradeoffs by synthesizing portfolio data scenario insights and forwardlooking analysis.

• Continuously improve portfolio visibility and executive readiness through AIdriven analytics automation and adaptive operating cadences.

Coaching Influence & Change Leadership

• Coach leaders and teams on adopting AIenabled ways of working and operating effectively in ambiguity.

• Proactively surface risks remove barriers to execution and escalate when needed to drive outcomes.

• Act as a trusted advisor who can influence without authority challenge constructively and help leaders navigate change.

This is a hybrid position. Expectation of days in office will be Tuesday Wednesday and Thursday.

This role is not eligible for immigration/sponsorship including but not limited to J-1 F-1 CPT or OPT and employment-based sponsorship such as: H-1B H-1B1E-3 O-1 TN and any EAD card holders that may need assistance in the future.

This role is not eligible for relocation.

Qualifications :

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters MBA  JD MD) or up to 3 years of relevant experience with a PhD
• 8 years of experience in product strategy operations or services roles within technology payments or global B2B/B2B2C environments.
• Experience supporting portfolio operations executive reviews and crossfunctional leadership forums.
• Demonstrated success leading operating model or transformation initiatives at scale.
• Strong understanding of AI automation and datadriven decisionmaking as a business leader.
• Comfortable operating in fastpaced ambiguous environments with minimal structure.
• An AIforward adaptive mindset with a passion for learning and experimentation.
• Strong ability to synthesize complex information and communicate clearly with executives and teams.
• Comfort challenging legacy ways of working and advocating for better outcomes.
• High emotional intelligence strong influencing skills and a collaborative leadership style.
• Ability to structure ambiguous problems into clear priorities actions and decisions.

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 134600 to 215300 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time