Customer Success Manager (mwd) SMB

t Arctic Wolf were not just navigating the cybersecurity landscape - were redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: weve earned recognition on the Forbes Cloud 100 CNBC Disruptor 50 Fortune Future 50 and Fortune Cyber 60 lists and we recently took home the 2024 CRN Products of the Year award. Were proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRNs Products of the Year award in the inaugural Security Operations Platform category. We proudly are a UK Great Place To Work multiple times. Join a company thats not only leading - but also shaping - the future of security operations.

Our mission is simple: End Cyber Risk. Were looking for a Customer Success Manager (m/f/d) SMB based remotely in Germany to help make this happen.

Primary Responsibilities and Duties

• Managing a set of corporate customers who are utilizing Arctic Wolfs CyberSOC solution.

• Achieving renewal and expansion targets through consultative selling techniques

• Listening to customers and providing feedback to the business.

• Ensuring customer satisfaction and delivery of quarterly account reviews.

• Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings.

• Acting as an advisor to customers by leveraging solid domain and product knowledge of Arctic Wolf service offerings and customers needs to develop plans for future growth.

• Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests including following through on requests in a timely manner asking clarifying questions to determine the correct source & impact of issues comparing and evaluating possible courses of conduct to make decisions or recommendations and understanding use cases to coach customers to alternate solutions when possible.

• Creating and managing automated processes to effectively forecast and communicate at-risk customers; build risk mitigation plans to retain such accounts.

Key Skills

• 3 years of demonstrated success in a sales role preferably in a technology organization.

  Field sales experience strongly desired

• The ability to be flexible and work in a rapidly changing environment is required.

• Aptitude for technology knowledge of spreadsheet and Salesforce utilization.

• Fanatical devotion to customer service business quality and data security.

• Thinks out-of-the-box and energizes others with passion quality and commitment.

• We are looking for candidates fluent in German and English

Our offer:

All wolves receive compelling compensation and benefits packages including:

• Equity for all employees

• 30 days annual leave bank holidays and paid volunteering days off

• Pension plan: BaV Direktversicherung and VwL Vermögenswirksame Leistungen

• Training and career development programs

• Robust Employee Assistance Program (EAP) with mental health service

• Fertility support and paid parental leave

At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA (2021-2024) Best Places to Work USA (2021-2024) Great Place to Work Canada (2021-2024) Great Place to Work UK (2024) and Kununu Top Company Germany (2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 7000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible.

Security Requirements
Conducts duties and responsibilities in accordance with AWNs Information Security policies standards processes and controls to protect the confidentiality integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations including the Export Administration Regulations (EAR). Please note that if applicable an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.

Have we sparked your interest Then send us your CV and your references.