Community Manager

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Were committed to bringing passion and customer focus to the business.

Job Description: Community Manager I

Overview:

The Community Manager is responsible for ensuring the day-to-day onsite operations run smoothly while being empowered to make decisions and lead their team to success. This position is responsible for the overall performance of the community both financially and aesthetically. The community manager must prioritize responsibilities in a fast-paced dynamic environment while maintaining a consistent commitment to an excellent customer experience.

Duties/Responsibilities

• Be an active partner in marketing efforts including outreach preferred employer programs networking and social media campaigns.
• Develop the teams sales skills and techniques to lease apartment homes through knowledge of market conditions competitors amenities floorplans and availability. Consistent in-person comp shopping and market surveys required.
• Review approve and oversee all administrative tasks including Pos petty cash applications move-ins delinquency lease renewals move-outs/ FMOs notices and eviction processes.
• Oversee help execute and attend resident events to aid in retention positive reviews and occupancy goals.
• Provide concierge-level customer service to clients customers vendors and coworkers; follow up and follow through in a timely manner.
• Demonstrate positive conflict resolutionbeing respectful and professional at all times.
• Obtain bids participate in annual budget creation and month-end financial duties. Manage budget to maximize income while reducing expenses.
• Forecast hire train develop coach set goals/ expectations and provide supervision empowerment support feedback and discipline to staff.
• Oversee the activities of the maintenance staff and vendors in partnership with maintenance supervisor.
• Monitor daily property performance income expense occupancy accordance with budget and company standards.
• Comply and oversee that staff comply with federal state and local Landlord/Tenant laws fair housing regulations company policy and procedure.
• Perform routine property walks and inspections to ensure a safe aesthetically pleasing and comfortable environment for residents visitors and staff.
• Comply with all company policy while demonstrating IDMs Core Values.

Skills/Abilities:

• 3-5 years relevant property management experience required preferably conventional.
• Excellent interpersonal motivational time management and leadership skills.
• Team player willing to go the extra mile to provide concierge-level customer service.
• Effective communicator both written and verbal.
• Strong multi-tasking organizational and problem-solving skills with attention to detail; a solution finder.
• Well-versed in property management software and technologically savvy.
• Understanding of preventative and ongoing property maintenance.

Physical Requirements:

• Prolonged periods of sitting standing and walking
• Must be able to lift up to 15pounds