Account Manager Spain (fmd)

Location: Barcelona
Language: Only applications in English will be considered

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Trusted Shops is the leading European brand for trust in digital commerce. We support more than 30000 ecommerce businesses across Europe with solutions such as the Trustmark verified customer reviews and buyer protection enabling online shops to build trust and longlasting relationships with their customers.

As an Account Manager at Trusted Shops you own a postsales customer portfolio in the Spanish market with full responsibility for renewals retention and expansion. You combine strong commercial acumen with confident negotiation skills to grow revenue and secure longterm customer value.

This role goes far beyond traditional account farming. You proactively engage customers lead complex renewal and cancellation discussions and actively uncover growth opportunities within your portfolio. As a trusted commercial partner you balance a strong customercentric mindset with a clear focus on results.

• Own the strategic and commercial development of a Spanish postsales customer portfolio independently leading contract renewals commercial negotiations and pricing discussions with a strong focus on longterm customer value.

• Manage renewals cancellations and retention endtoend identifying root causes of churn risk proactively engaging atrisk customers and implementing targeted retention measures.

• Proactively manage a defined portfolio of SMB customers supporting them throughout the postsales lifecycle including onboarding performance optimisation and product expansion.

• Identify and drive growth opportunities by analysing customer needs business goals and market trends actively pursuing upselling and crossselling to contribute directly to revenue growth.

• Collaborate closely with Customer Success Managers to ensure optimal product usage high customer satisfaction and alignment on account health retention strategies and expansion opportunities.

• Own Small touch accounts and adapt your engagement approach to customers with varying levels of digital maturity size and operational complexity.

• At least 4 years of experience in sales account management or a comparable commercial role

• Proven experience in renewals retention and negotiation within an existing customer base

• Strong hunter mindset particularly in commercial discussions and expansion opportunities

• Excellent communication skills and the ability to build longterm customer relationships

• Structured handson and resultsdriven working style

• Basic knowledge of ecommerce SaaS or digital services (industry experience is a strong plus)

• Spanish at native level (C2) and English proficiency (C1)

• Confident use of MS Office (Word Excel PowerPoint)

• Permanently based in Barcelona

What we offer you

• Hybrid work:Combine flexible remote work with team time in the office

• Workation: Temporarily work from a destination of your choice within EU Iceland Liechtenstein or Norway

• Permanent contract with Europes trusted brand

• 24 vacation days

• Buddy program (an experienced trustee is at your side)

• Individual training opportunities

• Events (Team Events Unit Events etc.)

• Health Pass (free online and offline sports fitness and health courses)

• Mental well-being (OpenUp): Confidential access to mental health specialists and personal support

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for Apply!

At Trusted Shops we are interested in you as a person - whether you fit in with us is independent of gender nationality ethnic and social origin religion/belief disability age sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.