Executive Travel Desk

Responsibilities:

• Booking Travel Arrangements: This involves making flight hotel rental car and other transportation arrangements for employees or clients. This could include domestic or international travel.
• Itinerary Planning: Creating detailed itineraries for travelers including flight schedules hotel reservations meeting times and any other relevant information.
• Coordination: Liaising with various travel agencies airlines hotels and other service providers to ensure smooth travel experiences for clients or employees.
• Customer Service: Providing assistance to travelers regarding travel-related queries changes cancellations or emergencies. This may involve handling complaints and resolving issues promptly.
• Handle all aspects of the visa process including researching visa requirements scheduling appointments managing documentation and providing end-to-end support. The role also involves collecting feedback from travelers after their visa interview building a repository of common questions and answers and ensuring thorough preparation for future applicants.
• Identify and issue overseas travel insurance policies ensuring that travelers are adequately covered for their international trips.
• Responsible for ensuring seamless arrival and departure experiences for guests including overseeing seating arrangements preparing and delivering welcome notes collecting feedback on local logistical support and implementing necessary adjustments based on guest feedback to enhance service quality.
• Expense Management: Managing travel budgets and expenses including processing reimbursements tracking spending and ensuring adherence to company travel policies.
• Documentation: Ensuring that all travel documents such as passports visas and travel insurance are in order and assisting travelers with any necessary paperwork.
• Travel Policy Compliance: Ensuring that all travel arrangements are in line with company policies and guidelines including budgetary constraints and travel restrictions.
• Keeping an update MIS and holding discussion with reporting manager.
• Tracking and Issue of Corporate Credit Card for all travelers who require this facility.
• Activation / Deactivation of Credit Cards and checking and clearing payments.
• Checking ratifying and processing weekly invoices and ensuring timely payments.

Experience and Education Required:

5-10 years of experience with a Travel Agency or handling of multiple travels for MNC.