App Packager II

Job Responsibilities:

• Specialization in Windows Installer Technology SCCM and Windows Application Integration/ Work consistently to a very high standard even under high-pressure situations meeting deadlines with a commitment to customer service.
• Highly experienced in Application Packaging including Diagnostic Tools like Regmon Filemon Beyond Compare Picture Taker Dependency Walker InstallRite etc. Very good scripting skills in vbs Wise Script and batch scripting.
• Will act as subject matter expert on tools programs and applications unique to the client environment.
• Will act as the go-to resource who helps resolve complex issues
• Will match project priorities to industry best practices
• Provide training to consultant teams and end users as needed
• Ensuring that KB articles are accurate and sufficient for 1st level support
• Where necessary writing amending or removing KB articles
• Participate in the creation of training material
• Track and document process changes and ad hoc reporting requirements
• Lead continuous improvement actions
• Train mentor and coordinate the activities of other members of the team

Mandatory Skills:-

Skills Licenses Knowledge Education and Training Requirements:

• Must Have 5 years of IT experience in Application packaging (Windows Installer) using packaging tools like Wise Package Studio Install Shield PACE etc. Specialization in Windows Installer Technology SCCM and Windows Application Integration/Maintenance Responsible for packaging applications including: MSI/MSP/MSM/MST Creation ICE Validation Conflict Analysis and Unit testing.
• Very experienced in creating installations from scratch not just re-packaging through entire lifecycle from gathering requirements to delivery.
• Must Work consistently to a very high standard even under high-pressure situations meeting deadlines with a commitment to customer service.
• Highly experienced in Application Packaging including Diagnostic Tools like Regmon Filemon Beyond Compare Picture Taker Dependency Walker Install Rite etc.
• Auto Assessment using compatibility test tools for Windows transformation projects.
• Very good scripting skills in vbs Wise Script and batch scripting.
• Work with internal development teams to understand and be an SME on how best to deliver required functionality.
• Design build and maintain the standard installation management and monitoring routines scripts agents or capabilities that are bundled with the applications.
• Provide IT application operations support and troubleshooting of technology issues desktop application components.
• Proven record in integrated approach to large applications and technology platforms design architecture and implementation Awareness of phases such as requirements definition system design and testing / QA and transition to production.
• Deliver and respond as per service levels defined with the customers.
• Evaluation of the application/request given by the client communicating (E-mail Telephone Chat) with the requestor in case any clarification is required.
• Gather the errors/problem documentation of the application by the application testers.
• Validate the Application Package for Internal Consistency errors using Package tools and troubleshooting accordingly.
• Perform Quality analysis for the Applications packaged using MSI Technology and delivering an error free package to the Customer.
• Ensure that the package complies with all client Standards Good Knowledge on ITIL.
• The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
• It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.