Sr. Analyst Payroll

Key Responsibilities

Service Delivery & Application Management

• Own and manage all aspects of the payroll application service lifecycle including Strategy Design Transition Operation and Continual Service Improvement.
• Ensure consistent reliable delivery and operations of assigned IT services.
• Track measure and report service performance against agreed service levels; take corrective actions where required.
• Plan coordinate and implement service maintenance enhancements and development initiatives.
• Continuously review and identify opportunities for improvements in service delivery processes and system performance; develop and execute improvement plans.

Operational Governance

• Lead operational governance activities ensuring adherence to defined IT and service management processes.
• Coordinate with crossfunctional teams business users and vendors to ensure smooth daytoday operations.
• Serve as the first point of escalation for payroll application issues and requests.

Other Responsibilities

• Perform all activities safely and responsibly.
• Support all Environmental Health Safety & Security (EHSS) policies requirements and programs.

Required Qualifications

Technical & Functional Expertise

• Mandatory: Handson experience in Ramco Payroll System (minimum 12 years) including application development support and configuration.
• Experience as a technofunctional consultant covering process mapping documentation testing training and ensuring business and functional requirements are met.
• Experience supporting L2 and L3 activities for Time Management Systems (TMS) within organizations of similar or larger scale.
• Demonstrated experience managing full support lifecycle operational governance and continuous improvement.

Professional Skills

• Strong communication skills with the ability to collaborate across business and IT teams.
• Ability to concurrently manage multiple fixes change requests (46 at a time) and 12 projects.
• Strong service management and stakeholder management abilities across multiple business units.
• Vendor management experience in handling application licensing support and maintenance agreements.

• Frameworks & Industry Experience

• Proven experience implementing and managing ITIL and COBIT control frameworks.
• Experience providing support services in a multisourced environment including managing and negotiating effective arrangements with thirdparty service providers.
• Preferably at least 2 years of experience in logistics-related applications.
• 68 years of technical experience with 46 years of project service stakeholder and vendor management exposure.
• Relevant tertiary qualification in IT or related fields.