ERPSAP AI Developer

Northfield, OH - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Summary
Responsible for designing developing and implementing AI-powered chatbot and AI agent solutions with a strong focus on end-to-end conversation orchestration enterprise integrations and customer experience continuity. This role bridges AI capabilities with customer service workflows to deliver scalable and high-performing solutions.

Key Responsibilities

Design and develop AI chatbot and AI agent solutions aligned to business use cases and intents
Own end-to-end conversation orchestration including decision logic and multi-step workflows
Integrate AI solutions with enterprise systems such as D365 SAP Genesys and knowledge bases
Develop APIs middleware and data pipelines to support AI interactions
Implement context-aware handoffs to live agents with full conversation continuity
Support prompt engineering response tuning and model interaction workflows
Optimize performance across latency cost and response accuracy
Ensure scalability reliability and production readiness of AI solutions
Partner with BAs product teams and vendors to ensure successful implementation
Participate in testing debugging and deployment across pilot and MVP phases
Monitor system performance and continuously improve AI capabilities

Requirements
Experience

5 years of software development experience
2 3 years working with AI/ML or conversational AI
Experience building AI agents or orchestration frameworks
Strong experience integrating with enterprise systems (D365 SAP Genesys)

Python JavaScript or Java
AI/LLM frameworks APIs and orchestration tools
REST APIs and microservices architecture
Cloud platforms (Azure AWS or GCP)
RAG vector databases and prompt engineering

Preferred

Experience with platforms like Cognigy
Multi-LLM orchestration experience
Real-time chat/voice integrations (Genesys Cloud)
DevOps CI/CD and monitoring tools
Knowledge of Responsible AI and security frameworks

Job Summary Responsible for designing developing and implementing AI-powered chatbot and AI agent solutions with a strong focus on end-to-end conversation orchestration enterprise integrations and customer experience continuity. This role bridges AI capabilities with customer service workflows to de...