Conversational AI Developer

Location: Adelphi Maryland Hybrid/Remote

Duration: 12 months

Local candidates preferred

Need LinkedIn profile

Must Have: Chatbot developers Microsoft Foundary

Job Summary

We are seeking a talented and passionate Conversational AI Developer to join our team and play a key role in creating innovative and engaging chatbots and virtual assistants. The ideal candidate will have a strong background in software development with a focus on AI and natural language processing technologies.

Responsibilities:

• Drive the full lifecycle development - from design to deployment - of scalable chatbots and virtual assistants utilizing Microsoft Bot Framework or similar CAI technologies
• Collaborate with cross-functional teams (product managers designers UX/UI specialists) to gather requirements design conversational flows and implement user stories
• Integrate Natural Language Processing (NLP) and Natural Language Understanding (NLU) techniques to enable chatbots to understand user intent and respond accordingly
• Leverage Generative AI services to enhance chatbot responses with creativity and personalization
• Develop chatbots for deployment across multiple channels (web mobile apps messaging platforms) ensuring a seamless user experience
• Conduct thorough testing and debugging to ensure high performance and accuracy of conversational AI solutions
• Monitor and analyze user interactions and chatbot performance to identify areas for improvement and optimization
• Stay updated on the latest advancements in Conversational AI technologies and best practices

Preferred Qualifications:

• 3 years of experience in software development preferably with a focus on conversational AI or chatbots
• Deep expertise in Azure Bot Framework v4 specifically utilizing Adaptive Dialogs Waterfall Dialogs and middleware customization
• Strong backend development skills with advanced proficiency in C# .NET JavaScript CSS HTML for custom bot logic
• Hands-on experience with Azure Integration Services using Azure Functions and Logic Apps to orchestrate workflows between the bot and external systems
• Proven experience with Salesforce API integrations (REST/SOAP) specifically for managing Live Agent handoffs Knowledge base retrieval and Case creation
• Experience configuring Azure Cosmos DB for storing conversation state user data and telemetry logs
• Experience implementing Hybrid AI strategies bridging classical NLU services (Azure CLU) with Generative AI models (Azure OpenAI/GPT) for fall-back handling or content generation
• Middleware familiarity with exposure to MuleSoft or similar ESB platforms for enterprise-grade data exchange
• Data-driven optimization skills utilizing Power BI to analyze conversation logs identify drop-off points and drive NLU accuracy improvements
• SDLC leadership experience including defining CI/CD pipelines for bot deployment across multiple environments (Dev/Test/Prod)
• Excellent communication collaboration and problem-solving skills
• Ability to work independently and manage multiple projects simultaneously
• Passion for innovation and a strong desire to push the boundaries of Conversational AI technology

Benefits:

• Be a part of a cutting-edge team at the forefront of Conversational AI development in Higher Education
• Work on challenging and rewarding projects that make a real impact
• Opportunity to learn and grow your skills in a dynamic and fast-paced environment