Operations Analyst

Ready to revolutionize healthcare making it faster and more accessible than ever before

How we started:

Founded in 2013 by Dwayne DSouzaHeliosXwas built on a simple but powerful idea: healthcare should be easier to access faster to receive and centred around the individual. From day one weve grown without external funding; scaling profitably through technology disciplined execution and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.

Where we are now:

Weve earned the trust of millions of people worldwide through category-leading products and well-known brands including MedExpress Dermatica ZipHealth RocketRX and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products led by in-house medical teams researchers and pharmacists at the top of their fields.

In 2025 HeliosX treated more than 1.7 million patients globally and reached 781m in revenue representing 337% year-on-year growth and cementing our position as the clear market leader in the UK. That growth translates into real-world outcomes: our weight-loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone contributing to an estimated 1300 fewer cardiac events. This is growth with measurable life-changing impact at scale.

Today we operate across four international markets with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest-growing tech companies further validation of both our momentum and our ambition.

Where were going:

2026 is a step-change year. Our ambition is to reach 1.6bn in revenue expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years youll help shape HeliosX into a truly world-leading healthcare partner; one that combines scale speed and clinical rigour to redefine how personalised care is delivered. Joining HeliosX now means building systems teams and products that will define the next decade of digital healthcare and doing work that genuinely improves lives at global scale.

Theres never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality!

The Opportunity

The Ops Data Analyst role delivers accurate timely and reliable insight across operational domains including Physical Operations as well as support Clinical Operations.

This role has a particular focus on physical and operational performance including dispatch SLA adherence workflow volumes supply chain management and fulfilment metrics while also able to support the other areas of Ops analytics where required.

The Analyst works closely with physical operational stakeholders and is expected to independently manage medium-complexity analysis escalating more ambiguous or high-risk investigations where appropriate.

What youll do

Cross-Operational Reporting & Insight Delivery

Provide analytical support across core operational workflows with a focus on physical operations:

• Dispatch performance SLA adherence and fulfilment efficiency
• Stock & work force management staff level reporting
• Operational drivers impacting service levels
• Consultation volumes and approval or rejection rates
• Customer support performance metrics and workflow trends
• Build and maintain dashboards that provide clear structured visibility of operational performance.

Stakeholder Support & Structured Analysis

• Translate stakeholder questions into structured analytical approaches
• Deliver medium-complexity analyses end-to-end
• Support deeper or higher-risk investigations in collaboration with Senior Analysts
• Analyse SLA adherence and operational performance metrics
• Ensure outputs are commercially and operationally relevant

Data Quality & Governance

• Own QA of analytical outputs
• Contribute towards clear documentation and data governance topics
• Understand data lineage across operational systems
• Identify and flag upstream data or tracking issues
• Follow established QA and governance standards

What youll bring to HeliosX

Experience:

• 24 years experience in analytics or business intelligence
• Experience analysing operational performance data
• Understanding of metrics such as dispatch rate SLAs workflow volumes and conversion funnels
• Experience working with multiple data sources
• Experience in fast paced network environments

Skills:

• Writes efficient SQL independently
• Cleans and transforms data from multiple sources
• Builds complex reporting and dashboards
• Experience with spreadsheeting tools
• Experience of using Enterprise Resource Planning (ERP) systems (Sage advantageous)
• Use & experience of using WHS/WMS software e.g. blue yonder etc.
• Experience with BI and visualisation tools (Metabase advantageous)
• Ability to translate business questions into structured analytical approaches
• Identifies trends and key drivers within datasets
• Presents clear and concise insights

Life at HeliosX

At HeliosX were building the future of healthcare. That means we need brilliant mission-driven people who are excited to innovate scale and create change.

Heres what you can expect:
- 25 Days Holiday ( public holidays)
- Private healthcare including dental and vision cover
- Employee Pension with Smart Pension and enhanced parental leave
- Cycle-to-work and Electric Car schemes
- Free monthly products from Dermatica and MedExpress plus family discounts
- Home office allowance
- Wellbeing perks: Headspace subscription gym discounts L&D budget and free Audible subscription

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