Cisco Systems, Inc. Maynard, MA Lobby Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Job Description Lobby Ambassador

Job Summary

The Lobby Ambassador is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm professional and friendly manner. This role will be responsible for delivering exceptional guest experiences through face-to-face engagement proactive communication and exceptional service. They will ensure that seamless consistent level of service is provided at every user touchpoint from employee and guest pre-arrival to departure. This client-facing role provides the opportunity to combine your passion for service brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

What your day-to-day will look like:

Enthusiastically welcomes guests anticipates their needs and assists with arrivals departures and office orientations

Engages visitors employees and callers in a way that makes them feel warmly welcomed and assists them in a helpful and timely manner

Maintains visible engagement and becomes well known in the workplace schedules site walks strategically during periods of reduced reception desk coverage to minimize disruption to front Lobby Ambassador operations and assists customers and guests with their needs

Effectively pairs services to guests needs

Serves as a resident expert with contacts in local cuisine hotels and knowledge about special attractions and upcoming events

Builds connections and networks throughout the hospitality industry

Connects with clients customers and support teams to proactively anticipate needs identify issues and deliver creative solutions

Maintains familiarity with all services within the facility and works with internal facilities management teams to facilitate a hospitality approach across services

Works across teams to proactively communicate and prepare for all arrivals anticipates and addresses concerns and ensures operations without incident

Demonstrates confidence professionalism responsiveness and exceptional customer service skills

Assists with support for meetings reception personal support and mail room where applicable

Acts as a central point of contact providing information and wayfinding for the campus services and activities

Manages building access and security protocols determining authorized entry

Collaborates with catering services to ensure conference rooms are properly prepared with necessary amenities

Liaises with building services for site maintenance coordination and check-ins

Provides support for other duties and projects as business needs require

Supports mail services where applicable

Implements and monitors standards of service to meet and exceed expectations

Required Skills and Experience:

High school diploma or equivalent

Ability to travel 20-25% between three Massachusetts locations

Ability to work first shift schedule (8:00 AM 5:00 PM)

Strong customer service orientation with hospitality background

Physical ability to perform frequent walking between sites and standing for extended periods

Excellent organizational and time management skills

Desired or preferred experience and technical skills:

Minimum 2-3 years previous customer service hospitality related experience

People Person: The best part of serving others is creating experiences for them that go beyond the expected

Flexibility and positive attitude in managing shifting daily priorities

Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required

Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy

Detail-oriented with strong organizational skills

Proactive self-starter with creative problem-solving abilities

Working knowledge in a range of information technology tools and platforms

Working knowledge of Microsoft Office suite (Teams Excel PowerPoint Word and Outlook)

Experience with ticket generation systems

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia SC ordinance this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance JLL will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.