Retail Store Manager

Store Manager Multi-Unit Retail Operations (The UPS Store Network)

Long Island & NYC

Pay: Competitive based on experience

12-Location High-Performing Franchise Network

Were a top-performing network of 12 UPS Stores seeking a strong Store Manager who thrives in leadership operations team development and customer experience. Youll run the daily performance of a center while being supported by an Operations Manager Unit Managers and structured systems.

This is a long-term career role with real advancement not a typical retail job.

Why This Opportunity Stands Out

Youll step into an organization with:

• A dedicated support structure (Ops Manager Unit Managers)
• Strong training coaching and development programs
• Clear operational standards systems and KPIs
• Consistent mentorship and real visibility into multi-unit operations
• Growth opportunities toward Unit Manager Multi-Unit Leader or specialty ops roles

What Youll Be Responsible For

Leadership & Team Development

• Coach train and mentor team members to hit performance goals
• Build an accountable engaged high-energy culture
• Participate in hiring onboarding and ongoing coaching

Operational Excellence

• Oversee shipping packing print mailboxes retail notary Amazon/Happy Returns
• Maintain store standards compliance and cleanliness
• Execute daily workflows and ensure smooth store operations

Sales & Customer Experience

• Drive upselling engagement and customer satisfaction
• Improve key store metrics (ACT A/G Ratio Print Sales Mailbox Renewals)
• Ensure every customer receives a premium UPS Store experience

Business & Performance Management

• Analyze performance reports and implement improvements
• Control labor supplies inventory and operational costs
• Set daily priorities and maintain strong store execution

Who Thrives in This Role

You may come from:

• Retail management
• Hospitality or service leadership
• Logistics or shipping operations
• Customer service leadership
• Assistant manager or manager roles in fast-paced environments

Ideal candidates are:

• Strong communicators
• Naturally great coaches
• Confident decision-makers
• KPI-driven
• Positive reliable and customer-focused

What We Offer

• A structured supported management environment
• A high-performing well-resourced network
• Clear career path & opportunities for advancement
• Training coaching and ongoing development
• Competitive pay based on experience

Ready to Lead With Us

If youre a strong leader with operational discipline and you want to grow within a multi-unit environment wed love to connect.

Apply today or message us to learn more.