Sales Development Representative

Summary:
This role is responsible for qualifying jeweler leads booking demos for the Business Development team and ensuring CRM accuracy throughout the sales cycle.

As an integral member of the sales organization you will combine outbound prospecting lead qualification and pipeline management to drive new opportunities focused in the Mainstreet Jeweler segment. You will act as the first point of contact for jeweler prospects ensuring the right leads are routed to the right people quickly and efficiently.

Why Jewelers Mutual:
Since 1913 weve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise were financially strong forward-thinking and driven by curiosity. Guided by our core values of Agility Accountability and Relevancy we lead through innovation.

As a technology focused organization we embrace cutting-edge tools and data-driven insights to continuously improve our products services and customer experience. Our mission is to be the industrys most trusted advisor by investing in our people adopting new technologies and striving for excellence.

Were dedicated to fostering growth through collaboration powered by bold thinking teamwork and the passion of our people.

Here youll:

• Move fast and embrace change
• Always look for better ways
• Grow thrive and help shape whats next

Join us and be part of a culture where you can make an impact while building your future.

What Youll Do:

Lead Qualification & Pipeline Development

• Serve as the first point of contact for all jeweler leads understand business needs and book a demo for a Business Development team member.
• Identify and route large strategic leads to the Business Development Director immediately.
• Integral in creating and maintaining the sales pipeline for small to medium size jewelers.
• Consistently meet or exceed target KPIs including demos scheduled pipeline generated and opportunity win rate.

Outbound Sales Activity

• Participate in outbound cold calling campaigns surrounding specific sales targets and company initiatives
• Execute outreach through calls emails and direct contacts to generate qualified leads and pipeline activity.
• Meet or exceed activity targets for calls emails and contacts on a daily and weekly basis.

CRM & Sales Operations

• Ensure that customer records in the CRM are accurate for the full sales cycle at all times.
• Maintain accurate and timely records of all prospect interactions lead statuses and pipeline activity within the CRM.
• Provide feedback to leadership on lead quality and campaign performance to inform sales strategy.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Youll Bring:

• 0-2 years of experience in sales customer service or outbound calling role
• Self-motivated desire to make an impact and effect change in a new developing role
• Demonstrated ability to meet activity-based targets including calls emails and meetings set
• Experience using CRM platforms to log activity and manage prospect records
• Experience working SAAS or tech sales
• Familiarity with the jewelry or luxury goods industry

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to stand; walk; use hands to finger handle or touch objects or controls; and talk or hear.

What We Offer You:

• Competitive Compensation & Benefits: Includes performance bonuses generous paid time off and a top-tier retirement program with 401(k) matching and additional company contributions.
• Collaborative Culture: Work alongside talented passionate peers who value ownership and continuous learning.
• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
• Great Place to Work Certified: Join a team recognized for an environment of innovation and growth.

Accessibility and Accommodations
We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process please let us know by contacting

Required Experience:

IC