Customer Care Specialist
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Job Location:
Levallois-Perret - France
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
About DQE
DQE is a fast-growing international SaaS company on a mission to help businesses unlock the full potential of their customer data.
In todays data-driven world companies can only deliver great customer experiences if their data is accurate reliable and unified. Thats exactly where we come in.
Our mission: helping organizations worldwide turn customer data into a reliable and strategic asset that drives performance and customer experience.
With our platform DQE One we empower over 800 large enterprise clients across multiple industries to enhance data quality unify customer profiles and drive smarter business decisions. Our solutions such as DataQ (data quality & enrichment) and Unify (deduplication & customer unification) process billions of data points every year and integrate seamlessly with major ecosystems like Salesforce and Microsoft Dynamics.
We operate globally across Europe the Americas and Asia and continue to scale rapidly with strong double-digit growth. Our recent strategic acquisition of Capency has further strengthened our expertise in data enrichment segmentation and customer intelligence.
Context
As DQE holds a very strong and unchallenged position in European market the business is now expanding globally.
If youre looking for a company where you can make an impact and grow your career DQE is looking for a Customer Care Specialist.
Missions & Key Responsibilities
As the Customer Care Specialist you take full ownership of the customer support experience end-to-end with a strong focus on problem-solving clarity and impact.
Technical Support & Investigation
Analyze complex issues related to data quality APIs and workflows
Communicate root causes clearly and deliver actionable solutions
Collaborate closely with Engineering and Product teams
Zendesk Ownership
Ensure smooth ticket flows and fast response times
Leverage automation triggers and reporting to optimize performance
Work with client teams to share insights on customer behavior
Maintain strong SLA standards
Technical Communication
Turn complex data concepts into clear business-friendly explanations
Adapt your communication to both technical and non-technical audiences
Continuous Improvement
Turn customer feedback into product insights
Contribute to improving processes tools and workflows
Build and enrich our Help Center
Help design a support model that scales internationally
If you are driven by curiosity ownership and a desire to solve real problems you will thrive here.
Ownership & impact your work directly drives customer satisfaction and retention
Deep curiosity and interest in Data Quality a fast-growing and strategic field
Career growth as we scale internationally
Cross-functional collaboration with Sales Customer Success Product & Engineering
A chance to build not just operate
Hybrid work model 2 days remote per week
Located in Levallois (92) close to LevalloisClichy station
Skills & Competencies
Education: Technical background/education in IT data or a related field
35 years of experience in Customer Care Support or Project roles in a B2B SaaS or tech environment
Strong technical curiosity you are comfortable working with data APIs and logs
Zendesk proficiency (automations triggers reporting)
Fluent in French and English both written and spoken
Analytical mindset with strong attention to detail
Organized with the ability to prioritize in critical situations
Structured thinker who enjoys building and improving processes
GenAI user you already leverage AI tools in your daily workflow
Why join DQE
Joining DQE means becoming part of an ambitious and fast-scaling company at the heart of digital transformation. Youll work on impactful data challenges collaborate with international teams and contribute to projects deployed within large international organizations.
We are currently accelerating our international expansion especially in the UK Ireland the US and Spain making this an exciting time to join and grow with us.
At DQE youll find:
A high-growth environment with real career opportunities
Innovative data-driven products with strong market demand
An international mindset and expanding global footprint
A collaborative and entrepreneurial culture
