Team Leader Payments

About Netwealth

Netwealth isnt just a company. Were shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more and were proud to be recognised as one of Australias most innovative FinTech businesses.

Since 1999 weve grown rapidly by challenging the status quo. We move fast think big and stay agile. Free from unnecessary bureaucracy so we can deliver smarter solutions for our clients and create real impact.

But what truly sets us apart Our people. Were a team of curious optimistic and courageous individuals who collaborate to make life better for more Australians. We value authenticity and agility and we believe in creating an environment where you can do your best work grow your career and feel part of something meaningful.

If youre looking for a place where your ideas matter where innovation is celebrated and where you can help shape a brighter financial future join us at Netwealth.

The opportunity

The Team Leader Payments is responsible for the daytoday leadership technical oversight and service delivery of team members within Netwealths Payments stream.

Leading a team that processes highvolume deposits and withdrawals this role plays a key part in delivering timely accurate and compliant outcomes while enhancing the client and adviser experience.

This position combines strong people leadership with handson technical capability supporting team members with complex or escalated matters and ensuring consistent service and quality standards are met.

What youll do

• Lead coach and support team members through regular engagement feedback and performance management

• Provide handson technical guidance and decision support for complex or escalated payments matters

• Manage daily queues workloads and priorities to meet service levels and customer commitments

• Maintain strong operational control balancing volume accuracy risk and customer outcomes

• Identify process inefficiencies and contribute to continuous improvement initiatives

• Support the implementation of process workflow or system changes within the team

• Ensure compliance with AML/CTF CDD privacy and other regulatory requirements

• Build strong working relationships with your Manager and internal stakeholders

About you

Youre an experienced payments or financial services professional with a passion for leading people and delivering highquality service. Youre confident coaching others solving problems and making sound decisions in a regulated environment.

What youll bring

• Demonstrated experience in Payments operations or financial services administration

• Experience leading or supporting a team in an operational setting

• Strong understanding of payments processes systems and controls

• Knowledge of AML/CTF and operational risk requirements

• Excellent communication organisation and problemsolving skills

• Working knowledge of Netwealth products and systems (or ability to develop quickly)

• RG146 compliance (required)

• Tertiary qualifications in Business Finance or a related discipline (desirable)

Life At Netwealth

At Netwealth we believe a fulfilling career is built on growth balance and belonging. Our people are our greatest strength and were committed to supporting you at every stage of life because when you thrive so do we.

Were proud to be recognised as one of Australias top 5 companies for Career Development (endorsed by WORK180). From further education and diverse training opportunities to strong support for internal mobility. Your career can grow here.

Our flexible hybrid model supports balance with just 4 days in the office each fortnight. When youre in youll enjoy working from one of our modern thoughtfully designed spaces across Australia including our state-of-the-art Melbourne CBD office. All locations feature contemporary facilities to make your day comfortable and in Melbourne youll also enjoy perks like end-of-trip amenities and daily breakfast to make your commute easier.

We offer benefits designed for your wellbeing and personal development including;

• Family-friendly support: Paid parental leave and a fully funded school holiday program

• Wellness perks: CU Health (virtual healthcare) income protection flu shots wellness weeks retail discounts and financial wellbeing services

• A vibrant culture: social events trivia nights and corporate sports

• Employee Resource Groups: LGBTQIA DAWN (Development and Accelerating Women at Netwealth) Culture Group and Carers Group

• Community Impact: Paid volunteering and our Netwealth Impact Group

Were proud of our inclusive and diverse workforce and encourage everyone to bring their genuine selves to work. Its one of our core values. Were committed to equity and inclusion through our gender equality disability LGBTQIA wellbeing and cultural initiatives. And were certified by WORK180 Family Friendly Workplaces and Great Places to Work.

If youre excited by the opportunity but dont meet every requirements we still encourage you to apply. Research shows people often hesitate unless they tick every box. We value potential and passion just as much.

Need adjustments during the recruitment process Contact us at

Apply now and help us shape a brighter financial future!