BDC Representative – Graff Chevrolet | Bay City, MI

AtGraff Chevrolet our Business Development Center (BDC) is where relationships start. Youll be the voice and face that turns curious shoppers into loyal customers and youll do it in a supportive fast-moving environment with real room to grow.

What Youll Do
Youll own the customer experience from the very first contact. That means:

• Responding quickly and professionally to phone calls internet leads and online chats making customers feel like a priority from the first contact
• Setting appointments by building genuine rapport and communicating value
• Following up with leads prospects and existing customers through our CRM
• Making outbound calls to connect customers with new vehicle and service opportunities
• Collaborating with the BDC Team Lead and Sales Managers to refine scripts email campaigns and follow-up strategies
• Providing performance updates to dealership leadership and tracking appointments through to sale

What Were Looking For

You dont need a car sales background you do need a people-first mindset and a drive to connect. The ideal candidate:

• Communicates clearly and confidently whether on the phone via email or in online chat
• Stays organized and follows through
• Picks up new software and tools quickly
• Thrives in a goal-oriented environment where your work directly impacts the teams success
• Handles a fast pace with a positive attitude

Minimum Qualifications

• High school diploma or GED required
• 13 months of customer service call center or sales experience preferred (but not required well train the right person)
• Strong written and verbal communication skills
• Comfortable learning CRM and dealership software

WhyGraff Chevrolet

Graff Chevrolet is one of Michigans most established dealerships with a reputation built on treating customers and employees right. This role is a great entry point into the automotive industry with opportunities to advance for those who bring energy and consistency.