Job Description

Job Title: Senior Account Manager - Commercial Insurance

Job Summary

A dynamic and experiencedSenior Account Manageris needed to join a Commercial Insurance team. This role involves managing a portfolio of high-value commercial clients fostering long-term relationships and ensuring their insurance needs are met with care efficiency and expertise. The ideal candidate thrives in a fast-paced environment has a client-first mentality and excels at developing tailored insurance solutions.

Responsibilities

• Build manage and maintain strong client relationships with a portfolio of commercial insurance accounts.
• Collaborate closely with underwriters carriers and team members to assess client needs and provide customized insurance products and services.
• Deliver expert advice to clients by analyzing coverage needs and presenting comprehensive insurance solutions that align with their business goals.
• Serve as the point of contact for day-to-day client inquiries providing timely and effective communication.
• Oversee policy renewals endorsements and claims management to ensure client satisfaction and retention.
• Conduct annual client reviews to ensure coverage aligns with business growth or changes.
• Stay current with industry trends regulatory changes and market developments to provide strategic recommendations to clients.
• Handle escalations or complex account challenges while working collaboratively with team members to resolve issues quickly and efficiently.
• Actively contribute to team goals mentoring junior team members and sharing best practices.
• Ensure accurate record-keeping and documentation in compliance with organizational standards and regulatory requirements.

Qualifications/Requirements

Education & Experience

• Bachelors degree in Business Insurance Risk Management or a related field (or equivalent experience).
• A minimum of 5 years of experience as an Account Manager in Commercial Insurance with proven success in client management and portfolio growth.

Skills & Competencies

• Expertise in commercial insurance products coverages and carrier underwriting practices.
• Strong relationship-building negotiation and client-service skills.
• Excellent organizational skills with the ability to manage multiple clients tasks and deadlines.
• Analytical mindset with problem-solving abilities to address complex client needs.
• Proficiency in using CRM systems and insurance-related software.

Certifications/Soft Skills

• Insurance-related certifications (e.g. CIC CRM CPCU) are highly desirable.

Additional Requirements

• Ability to adapt to changing circumstances in the insurance market and maintain a solutions-oriented approach.
• Comfortable in a collaborative team environment with a focus on continuous learning and professional growth.
• Willingness to travel occasionally if required to meet client needs.

Disclaimer: Please note that this job description may not cover all duties responsibilities or aspects of the role and it is subject to modification at the employers discretion.

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