Infrastructure Engineer
Job Location:
Job Location:
Caerphilly - UK
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description
IT Engineer (Projects Support)
Caerphilly
Salary up to 45000 annual bonus benefits
Salary up to 45000 annual bonus benefits
A hands-on IT role combining technical escalation and project delivery within a genuinely employeeowned business.
Youll be joining a growing IT services company where the people delivering the work also own the business. As an employeeowned organisation everyone has a stake in success a voice in how things are done and the space to grow their career properly. The culture is collaborative supportive and practical -focused on doing great work not ticking boxes.
This role sits across 2nd/ 3rd line support and infrastructure projects. Youll act as an escalation point for IT Technicians while also taking the lead on delivering solutions across cloud infrastructure and security for a varied customer base.
What youll be doing:
- Acting as the technical escalation point for the IT Support team
- Troubleshooting complex 2nd/3rd line issues across infrastructure cloud and networking
- Delivering IT projects including migrations upgrades and new implementations
- Administering Microsoft 365 and Azure environments
- Supporting Windows Server VMware and HyperV platforms
- Managing backup and storage solutions (SAN NAS Veeam)
- Working with firewalls VPNs wireless and wider security technologies
- Producing clear documentation and contributing to shared technical knowledge
- Working directly with customers both onsite and remotely
What theyre looking for:
- Strong experience in a 2nd or 3rd line IT support / infrastructure role
- Confident with Microsoft 365 administration and troubleshooting
- Solid Windows Server and virtualisation experience
- Good networking fundamentals (TCP/IP VLANs VPNs wireless)
- Backup and storage experience
- Comfortable owning escalations and managing multiple priorities
- Clear communication skills and a strong customerfirst mindset
- A proactive handson approach with genuine interest in technology
- Full UK driving licence and access to own transport
- MSP experience (Essential)
Nice to have:
- Azure IaaS design and deployment
- Firewall and network security technologies
- PowerShell or automation experience
- Microsoft VMware CompTIA or ITIL certifications (or working towards them)
If youre an IT Engineer looking for responsibility variety and a role where your input actually counts this is a strong next move.
Required Experience:
IC
