Academic Experience Coordinator Academic Success Center UTK

As part of the Academic Success Centers commitment to high-impact peer-supported learning the Academic Experience Coordinator serves as the central architect of the student-facing experience within the Academic Success Centers Vol Study Center providing strategic leadership for operations across the Vol Study Center and all satellite locations including the Haslam College of Business and Hodges Library. This role ensures operational consistency service quality and environment readiness across sites creating welcoming seamless and academically grounded spaces where students can confidently access support.

The Academic Experience Coordinator leads front-facing systems supervises student staff and strengthens service navigation pathways to ensure clarity connection and continuity across all Academic Success Center interactions. By translating institutional priorities into daily operational practice the Academic Experience Coordinator plays a critical role in advancing student success through access organization and high standards of service delivery.

Academic Experience & Center Operations Leadershi

• Provide strategic oversight of student-facing operations across the Academic Success Centers Vol Study Center shared academic support spaces and satellite locations including the Haslam College of Business and Hodges Library ensuring a consistent welcoming and academically grounded experience for all students.

• Direct and optimize front-facing service systems including workflow design scheduling strategy staffing coordination and implementation of service standards aligned with the Vol Study Centers mission across all service sites.

• Ensure the operational integrity and readiness of learning environments including signage wayfinding technology functionality and physical space considerations that promote accessibility engagement and academic focus.

• Plan and execute workshops events and student success programming hosted within Academic Success Center spaces and satellite locations working in collaboration with the Assistant Director for Outreach to ensure alignment with engagement priorities space readiness and service standards.

• Evaluate and refine front-facing operational practices to increase traffic enhance programming and cultivate future expansion of Vol Study Center spaces and partnerships.

Service Navigation & Front-Facing Support Coordination

• Establish and uphold a high-quality welcoming first point of contact experience for students faculty and staff engaging with Vol Study Center services across all Academic Success Center locations including services delivered within the Haslam College of Business.
• Design and maintain clear service navigation pathways that ensure students can effectively access all Academic Success Center programsincluding academic coaching success workshops Supplemental Instruction and study sessionsthrough appropriate scheduling intake and referral processes.
• Align and oversee front-facing practices across locations to ensure consistency with established intake referral and student support protocols.
• Analyze recurring questions service gaps and points of confusion related to access and collaborate with Academic Success Center leadership to strengthen communication strategies signage systems and process clarity.

Student Staff Supervision & Service Leadership

• Provide direct supervision and leadership to student employees supporting front-facing operations and the broader academic experience establishing clear expectations for professionalism accountability and service excellence.
• Design and implement structured onboarding training and ongoing development initiatives that ensure consistency in service navigation communication standards and referral practices across all Academic Success Center locations.
• Evaluate student staff performance deliver developmental feedback and intentionally cultivate transferable skills related to leadership teamwork problem-solving and customer service excellence.
• Model and promote best practices in student supervision and service design through ongoing professional development and engagement with emerging trends in student-facing academic support operations.

Operational Data Reporting & Continuous Improvement

• Ensure accurate and consistent use of tracking systems to document front-facing interactions space utilization and service demand across locations.
• Collaborate with Academic Success Center assessment staff to analyze operational trends and identify opportunities to enhance student experience and service efficiency.
• Use data-informed insights to recommend adjustments to workflows staffing models or space utilization.
• Contribute to reporting efforts that demonstrate service impact and support strategic planning initiatives.

Other Duties as Assigned

• Duties or projects supporting the Academic Success Center Vol Study Center or Division of Student Success initiatives as assigned.

Required Qualifications

• Education:

  • Bachelors Degree

• Experience:

  • Bachelors degree with one year of experience by date of hire (part-time calculated as half time) working in a higher education K-12 community outreach environment office environment or related field

• Knowledge Skills Abilities:

  • Skill in coordinating complex workflows and managing operations.

  • Ability to communicate clearly and effectively

  • Ability to problem-solve and exercise sound judgment in high-traffic fast-paced environments.

  • Ability to manage multiple responsibilities simultaneously with attention to detail.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications

• Education:

  • Masters Degree

• Experience:

  • Masters degree in higher education administration student affairs education ora relateddiscipline.

  • Experience supporting academic success initiatives focused on student persistence and retention.

  • Experience working with student employees or peer leaders in a student-facing role.

• Knowledge Skills Abilities:

  • Experience working in an academic support center tutoring program Supplemental Instruction program or related setting.

  • Skill in supervising mentoring or training employees.

  • Ability to interpret service usage data and apply insights to enhance operational effectiveness.

  • Knowledge of campus referral networks and academic resource navigation.

  • Experience supporting or managing shared academic spaces.

Work Location

• Location: Knoxville TN

• Onsite

Compensation and Benefits

• UT market range:MR07

• Anticipated hiring range:Minimum $49700

• Find more information on the UT Market Range structurehere

• Find more information on UT Benefitshere

Application Instructions

To express interest please submit an application with the noted below attachments. To be assured of full consideration completed applications with all requested materials should be submitted.

• Resume

• Cover Letter

• List of 3 Professional References