Marketing Technology Coordinator

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position may be based in our global operations center in Tampa FL Atlanta or Washington D.C. office.

General Description:
We are seeking a Marketing Technology Coordinator to join our team. The Marketing Technology Coordinator is a key member of the Marketing Technology Operations Team supporting the implementation optimization and ongoing success of the firms marketing technology platforms. This role serves as a subject matter expert in Litera Foundation QorusDocs and InterAction partnering closely with the Business Development & Marketing team to support firmwide initiatives.

The Coordinator leads efforts to capture maintain and improve client and matter experience data in collaboration with Practice Development professionals. Working across marketing teams this role analyzes platform data produces actionable reports and helps establish best practices to maximize the value of the firms marketing data and technology investments.

Key Responsibilities and Essential Job Functions:

• Leverage firm technology such as Litera Foundation (experience management) InterAction (contact relationship management) and QorusDocs (proposal generation) to document and track marketing activity.
• Participate in project teams to recommend develop and implement enhancements to the marketing technology stack and related systems.
• Assist with testing of new releases and enhancements to drive adoption of the system. Serves as point of contact with technical resources to ensure daily functioning of certain systems.
• Day-to-day administration of the Firms experience management platform including the management of data quality. Collaborate with Practice Development teams to ensure matter experience is captured and accurately categorized in the system.
• Develop support and maintain content to assist Practice Development teams including RFP and pitch templates graphical slides and other collateral league table and Chambers templates and other Foundation output assets.
• Collaborate with key stakeholders to gather and translate their needs into actionable solutions that leverage technology and strengthen the firms data strategy.
• Support power users by researching analyzing and preparing reports on client matter relationships and firm experience and expertise to support the firms business development and strategic initiatives.
• Establish standard metrics reporting and analyze trends to measure effectiveness of various marketing and business development activities.
• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
• Special projects and duties as assigned.

Required Skills:

• Strong working knowledge of and familiarity with legal clients and markets. Prior law firm or professional services firm experience is preferred.
• Proficient in legal technology such as experience or expertise systems workflow systems project management and practice management tools. Experience documenting and communicating processes and workflows.
• Exceptional proficiency working with Microsoft Office Suite or Microsoft 365 especially PowerPoint and Word styles and Microsoft VisualBasic for Office. Experience with PowerBI is a plus.
• Ability to develop effective and collaborative relationships with various teams lawyers firm administrative departments and vendors.
• Champion for change management process improvement user adoption and the constant evolution of complex data strategies and needs.
• Demonstrated ability to manage multiple complex assignments with competing deadlines and priorities under minimal direct supervision. Experience managing projects from inception through planning execution and delivery phases.
  

Required Qualifications & Education:

• Bachelors degree in relevant field
• 3-5 years of experience
  

Physical Requirements:

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.

This position may be filled in District of Columbia. The base salary range for this position is $80000/yr - $120000/yr. This range may not be applicable to other locations. An individuals actual compensation will depend on the individuals qualifications and addition to the base compensation Holland & Knight provides bonus opportunities and an exceptional benefits package.

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally which includes resources that encourage individuals to focus on their health and well-being.

Below are the benefits we offer: comprehensive medical (PPO and HDHPs) dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off including paid leave for new parents.

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race color religion sex (including pregnancy childbirth or related conditions transgender status and sexual orientation) national origin age disability genetic information veteran status or any other factor prohibited by law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact .

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process as well as inclusion in a personnel file. Categories of data collected may include name address phone numbers email Social Security Number and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background employment and certifications. Please visit Legal Information Portal for Holland & Knight LLPs privacy policies.