CADT Specialist Advisor

Wirral Council is a place where you can genuinely make a difference guided by strong organisational values that shape everything we do. Our values - ambitious professional residentfocused and accountable act as our organisational DNA influencing how we work lead and support one another every day. We take pride in delivering great services acting with integrity building positive relationships and always putting residents first creating a supportive and inclusive culture where everyone can be the best we can be. With our beautiful surroundings ambitious future plans and a commitment to empowering staff to #BeTheDifference Wirral Council offers an inspiring environment to grow your career and make a lasting impact.

About the Role - 18 hours

Wirral Councils Central Advice and Duty Team (CADT) is the frontline one-stop point of contact for Adult Social Care handling telephone referrals safeguarding concerns Mental Health Act enquiries and information from a range of health and care partners. We are looking for a motivated and compassionate Specialist Advisor to join our busy team and help ensure residents families and professionals receive the right advice and support at the right time.

As a CADT Specialist Advisor you will be one of the first points of contact for adults aged 18 and over who need support as well as for the professionals and family members contacting on their behalf. Duties will include the following: -

• Handle a wide range of telephone referrals including sensitive or complex situations.
• Gather and accurately record detailed information using electronic client systems such as Liquid Logic.
• Assess the needs of callers provide clear information and signposting and make sound judgements on next steps.
• Manage incoming referrals including safeguarding concerns DoLS requests Police VPRF1 forms ERISS notifications and CHC/MDT information.
• Work within clear procedures and the principles of the Care Act (2014).
• Support the smooth running of the service through accurate data entry good time management and effective prioritisation.

This is a fast-paced high-impact role at the heart of Adult Social Cares front door where your work directly contributes to keeping vulnerable adults safe and supported.

About the candidate:

The successful candidate will be someone who:

• Communicates clearly confidently and compassionatelyespecially over the phone.
• Can sensitively handle confidential complex and sometimes challenging situations with professionalism and good judgement.
• Has strong IT skills and can quickly learn new systems including electronic client databases.
• Is highly organised able to prioritise workload and works well under pressure without compromising accuracy.
• Works effectively both independently and as part of a supportive team.
• Demonstrates understanding of data protection confidentiality and equality of opportunity.
• Brings excellent customer service experience ideally within a telephone-based or public-facing setting.

Should you require any further information regarding the role or for an informal discussion please email

Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration For details regarding the salary of a skilled worker visa please visit Home Office: you are a Wirral resident are unemployed or out of work and require help with your application please contact Involve Northwests employment and skills team on or contact 0 or 0.

If youre already a Wirral Council employee as part of our Talent Strategy were committed to strengthening opportunities for our people to learn grow progress and thrive. For many of you this may be preparing and applying for your next role with us and were passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing

Working at Wirral

Youll also want to know what its like to work here so as a start:

Our values are more than just pieces of paper on our walls! Weve all played a role in developing these so they reflect the immense pride we have in what we do what matters to us what inspires us and inform how we think approach things and behave.

We believe in ensuring staff are well looked after staff wellbeing is a priority for us. Were serious about recognising and rewarding people for the great things they do. Youll benefit from our track record of developing growing and investing in our people.

We have a range of staff benefits including staff discounts an excellent pension scheme which includes a generous employer contribution rate immediate life cover and ill-health protection. We have a strong flexible working approach hybrid working family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.

We have an inclusive engaged culture everyone has a voice everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.

Each voice is heard each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds who share our values and our commitment to inclusion to apply for roles with us.

We want you to be your best at work we create the conditions to help you thrive and we mirror this in our recruitment process. If youd like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible please contact

Please note that in accordance with the Councils policy employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.

It is Council policy not to re-appoint any employee who has left under the terms of the Councils Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package unless in exceptional circumstances.

Applications will be accepted until midnight on the closing date.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.

Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed.

All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page.

The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.

We do not accept applications or CVs from recruitment agencies unless otherwise stated. Therefore any candidates submitted via a recruitment agency will not be considered for this role.