Merchandiser

As a Merchandiser you will play a key role in supporting our Architecture & Design (A&D) and Sales teams by ensuring clients receive the right samples on time organized and ready to support their design decisions. This role is ideal for someone with a passion for design strong organizational skills and a customer-focused mindset.

Youll be responsible for managing sample inventory coordinating requestsperforming wall board updates and delivering materials to clients while maintaining strong relationships and ensuring a seamless experience. If you enjoy working behind the scenes to support client-facing teams thrive in a fast-paced environment and have an interest in design and millwork this could be a great fit.

This role sits within our Specifications Team and is focused on enhancing the client experience through efficient sample management and logistical support.

Location:Winnipeg Manitoba

What Youll Be Doing:

• Coordinating sample requests from A&D and Sales teams to ensure accurate and timely fulfillment.
• Ordering sampling materials from vendor partners and managing delivery timelines.
• Preparing and shipping samples to clients based on project deadlines.
• Maintaining clear communication with internal teams and clients regarding sample availability inventory levels and shipment updates.
• Organizing and maintaining sample inventory ensuring all materials are labeled tracked and easy to access.
• Traveling to client locations to deliver samples and support relationship-building efforts.
• Collaborating closely with A&D and Sales teams to support client needs and special requests.
• Identifying opportunities to improve sample management processes and overall efficiency.
• Staying up to date on new product lines and materials to better support client needs.
• Wallboard updates in A&D and millworker locations

What Success Looks Like:

• Samples are consistently delivered accurately and on time.
• Inventory is well-organized up to date and easy to manage.
• Strong working relationships with internal teams and clients.
• Proactive communication and quick response to requests.
• Continuous improvements in organization and workflow efficiency.

What You Bring:

• 1 year of experience in a merchandising customer service or similar support role (asset).
• Post-secondary education in Interior Design Architecture or a related field is an asset.
• Interest in design millwork or building materials (asset).
• Strong organizational skills with the ability to manage time tasks and physical space effectively.
• Professional and polite communication style with both clients and internal teams.
• Ability to multitask and adapt in a fast-paced changing environment.
• Proficiency with MS Office.
• A continuous desire to learn and build product knowledge.

Must have:A valid drivers license and reliable vehicle as this role involves travel to client locations.

You embody Formations core values in how you work:

• Citizenshipis choosing to act in the best interest of the whole even when its outside your immediate role. Understanding how your work impacts customers teammates and the success of the company.
• Tenacity is the perseverance and resilience to keep moving forward when challenges arise. Staying committed until the job is done and maintaining a strong work ethic.
• Resourcefulness is finding practical creative solutions and adapting quickly by making the most of available tools and information.

Why Join Us

• Be part of a forward-thinking company committed to growth and knowledge sharing.
• Access opportunities for professional growth and advancement within the organization.
• Receive a competitive compensation package.
• Enjoy 100% company-sponsored health and dental benefits and access to an Employee Assistance Program (EAP).
• Experience recognition programs that celebrate team loyalty demonstration of core values and contributions to from a flexible benefits program tailored to your needs including:
  • Health Spending Account (HSA)
  • Personal Spending Account (PSA)
  • RRSP contribution

If you are eager to learn and want to grow within the design industry wed love to hear from you! As part of our selection process shortlisted candidates will be invited to complete aTRAITS Assessment. Participation in this assessment ismandatoryto be considered for the role. We look forward to reviewing your application!

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