Duty Manager
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Primary Responsibilities
Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests.
Responsible for Front Desk Bell operations Guest Experience and Cashier.
Liaise with different departments for smooth and coordinated work.
Ensure cleanliness of all areas under the Front Office i.e; Lobby drop off area reception stairs and drive away.
Ensure to interact with the guests & enable the team to understand guest requirements.
Operational Management
Adhere to the Standard Operating Procedures & policies.
Check outstanding of in-house guests on a daily basis.
To check whether the following records are kept in order and up to date.
Reception / Information Log Book
Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
Ensure all V.V.I.P room inspection in coordination with Housekeeping Department.
To be readily available at all times to deal with problems or complaints.
Ensure effective and speedy check-in & check-out facilities.
Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
Conduct briefing for all heartist team members.
Qualifications :
- Diploma or Degree preferably in hospitality or related field
- Previous experience as a Team Leader or Duty Manager
- Computer literate (Windows environment) PMS (Opera cloud) and an aptitude for new technologies
- Fluent in English other foreign languages are preferable
- Leadership capabilities and experiences in facing unpredicted situations
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
