Solutions Delivery Manager

Company URL: Berkley Corporation is comprised of 60 businesses alongside Berkley Technology Services (BTS) and other shared services groups.

Here at Berkley Technology Services the core of our success is our people. Our teams bring their own unique perspective and experiences which enables us to translate the needs of our business to deliver adaptable secure solutions while providing an unmatched user-focused experience.

Our tagline Thoughtful Minds Empowering Possibilities was crafted with our own teams in mind. At BTS our teams thrive in Berkleys decentralized model - leveraging the power of being part of a long standing heritage brand with extensive expertise while innovation and being entrepreneurial is encouraged.

Internally we operate as a relatively flat organization valuing communication and feedback. We pride ourselves in an open-door policy where no one is treated differently based on title fostering a culture of trust transparency and engagement.

Mission (what we stand for): We Believe in the value of every voice Translate needs into capabilities & Secure the future of Berkley.

Vision (where were going): Be the foundation of Berkley through adaptable solutions resilient environments and an unmatched experience.

Come join us as we push forward into the future of industry leading technological solutions.

The Solutions Delivery Manager serves as a strategic liaison between Technology and WRB Insurance Business Units. This role is responsible for understanding business strategies operational needs and regulatory requirements and translating them into technology-enabled solutions that deliver measurable business value.

The Solutions Delivery Manager partners closely with business leaders technology delivery teams architecture security and vendors to ensure technology initiatives are well-defined prioritized funded and executed in alignment with enterprise standards and roadmaps. The role balances relationship management strategic planning demand management and project management across multiple insurance functions and business units.

Business Partnership & Stakeholder Engagement

• Act as the single point of contact for assigned insurance operating units for all technology-related initiatives and needs.
• Build trusted relationships with senior business leaders (e.g. Operations Underwriting Claims Actuarial Finance Compliance).
• Proactively understand business strategies operational pain points regulatory drivers and market trends impacting insurance operations.
• Facilitate ongoing communication between business and technology teams to ensure transparency alignment and shared accountability.

Demand & Portfolio Management

• Facilitate intake assessment and prioritization of business technology demands in alignment with enterprise strategy capacity and funding models.
• Partner with Product Architecture and Delivery teams to shape initiatives into well-defined business cases roadmaps and delivery plans.
• Ensure initiatives are aligned with enterprise architecture cybersecurity data and compliance standards by facilitating all necessary approval processes.
• Support annual and multi-year planning budgeting and investment prioritization processes.

Delivery Oversight & Value Realization

• Partner with delivery teams to monitor progress manage risks and resolve issues impacting business outcomes.
• Ensure business readiness activities (change management training communications) are planned and executed.
• Support the tracking and reporting on benefits realization KPIs and value delivered against approved business cases.
• Drive continuous improvement based on feedback metrics and post-implementation reviews.

Governance & Risk Management

• Ensure initiatives comply with regulatory audit data privacy and security requirements common to insurance environments.
• Participate in governance forums steering committees and portfolio reviews as the business-facing technology representative.
• Identify and escalate risks dependencies and trade-offs impacting delivery or business value.

• 8 years of experience in technology-business partnership IT relationship management product management project management or consulting preferably within insurance or financial services.
• Strong understanding of insurance operations (e.g. policy administration claims underwriting or billing).
• Proven ability to translate business needs into technology initiatives and measurable outcomes.
• Experience working in complex regulated and matrixed organizations.
• Excellent communication negotiation and stakeholder management skills.
• Bachelors Degree in Computer Science Information Technology Information Systems or a related discipline. Equivalent experience and/or alternative qualifications will be considered.

Preferred Skills/Experience

• Experience supporting large-scale transformation initiatives (digital core system modernization data automation).
• Familiarity with Agile Product or hybrid delivery models.
• Experience with vendor management and third-party solution evaluation.
• Knowledge of enterprise architecture concepts data platforms and cybersecurity considerations in insurance.
• MBA or relevant certifications (e.g. PMP SAFe ITIL Product Management).

The company is an equal opportunity employer