Guest Experience Manager Savannah Lakes RV Resort

Join our Savannah Lakes RV Resort Team!

Now hiring Guest Experience Manager!

Join the team at Savannah Lakes a luxury campground destination nestled in the pines where stunning natural beauty meets unforgettable guest experiences. With a backdrop of lush greenery fresh air and picture-perfect views we take pride in delivering exceptional service top-tier amenities and a welcoming environment our guests cant wait to return to.

As our Guest Experience Manager youll be at the heart of it allbringing energy creativity and a passion for people to every interaction. From hosting engaging activities and creating memorable moments to connecting with guests and enhancing their stay youll help set the tone for an experience thats both fun and seamless. Youll also play a key role in supporting marketing and sales initiatives helping showcase everything that makes Savannah Lakes such a special place to visit.

If youre someone who thrives on guest interaction loves to entertain and engage and brings a positive can-do attitude to every day wed love to have you as part of our team.

We value our associates time and efforts! Our commitment to your success is enhanced by our competitive compensation and incredible benefits package including:

• Medical Dental and Vision Benefits Available
• 2 weeks annual PTO
• 6 Paid holidays
• Complimentary Site Rent
• Full 401K match up to 6%
• Tuition Reimbursement
• Virtual in-person and conference learning opportunities

CRR Core Values

• Cares
• Passionate
• Team Player
• Excellence
• Curious
• Positive

Position Summary& Essential Duties and Responsibilities: To perform this job successfully an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Guest Experience Manager is responsible for enhancing the overall guest experience while supporting property-level marketing sales initiatives and community engagement efforts. This role plays a key part in driving guest satisfaction brand awareness and revenue growth through the development and execution of on-brand activities events and marketing initiatives.

This position reports directly to the General Manager and works closely with the Assistant General Manager as well as Corporate Sales and Marketing teams. This is a hands-on working position requiring active participation in events guest interaction and on-property programming.

Key Responsibilities

Guest Experience Activities & Events

Collaborate with property leadership to develop plan and execute a calendar of on-brand activities and events for both adults and children.

Actively host lead and participate in scheduled activities and events.

Ensure events are well-organized engaging and aligned with CRR brand standards.

Maintain flexibility to work evenings weekends and holidays as required by programming needs.

Contribute to overall guest satisfaction engagement and positive guest reviews.

Marketing Content & Communication

Manage property-level marketing efforts.

Create and distribute marketing materials including flyers activity calendars newsletters and digital content.

Oversee and maintain property social media platforms ensuring consistent engaging and on-brand messaging.

Update and maintain the property app with current events activities and promotions.

Capture on-site content (photos videos testimonials) to support marketing and brand storytelling.

Sales Outreach & Lead Generation

Support property-level sales initiatives through prospecting and relationship development.

Conduct site tours assist with guest and group inquiries.

Perform sales calls and follow-up communication with potential guests and organizations.

Engage with local organizations including Chamber of Commerce tourism partners and community groups.

Identify and pursue opportunities with rally groups corporate housing and long-term guests.

Assist in generating leads and supporting conversion efforts to drive occupancy and revenue.

Campaign Execution & Collaboration

Work collaboratively with the General Manager Assistant General Manager and Corporate Sales & Marketing teams to execute sales and marketing campaigns.

Support initiatives designed to increase brand awareness bookings and guest engagement.

Market Awareness & Competitive Analysis

Research local competitors (comp set) to identify opportunities and market trends.

Conduct site visits and gather insights on pricing offerings and positioning.

Collaborate with leadership to review pricing and ensure the property remains competitively positioned.

Qualifications

35 years of experience in hospitality events marketing or sales preferred

Strong communication and interpersonal skills

Experience with social media content creation and basic marketing tools

Highly organized with the ability to manage multiple responsibilities

Comfortable engaging with guests leading activities and networking within the community

Self-motivated with the ability to work independently and as part of a team

Work Schedule Requirements

This position requires a flexible schedule including evenings weekends and holidays

Schedule will vary based on event programming business demand and seasonal needs

Physical & Role Expectations

Must be able to actively participate in and lead events and activities

Regular interaction with guests team members and community partners is required

Role requires periods of standing walking and working outdoors in various weather conditions