Client Care Representative Bilingual

The Opportunity:At Equitable we believe great things happen when we work together. Were a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If youre passionate about making a difference and growing your career in an inclusive and collaborative environment wed love to hear from culture is built on care passion and curiosity. We put people above all else strive to be our best and welcome new ideas to deliver positive Client Care Representatives (Bilingual French and English) are subject matter experts in all aspects of our Individual Life and Critical Illness products and can quickly answer questions over the phone and resolve different problems for our customers. We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying company culture is critical to our success and we take it seriously. From the first day youll see were different! In Orientation youll learn all about the company and the ways were connecting with each other and the communities we serve. Join one of the regions top employers and be part of something that truly makes a Arrangements: This is a hybrid role. You will work in our office in Waterloo ON a minimum of two (2) assigned consecutive days every other week plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum youll do: The Client Care Representatives (Bilingual French and English) are our brand ambassadors providing excellent client service to internal and external clients (our clients advisors and our regional sales and service offices). Youll take ownership for effectively resolving life and critical illness insurance related inquiries using a thorough knowledge of the products and by demonstrating your expertise and most of the time is spent handling incoming telephone calls you may also respond to email will also have the opportunity to work closely with other departments and learn about what they do as you work with them to resolve youll bring:Fluency in both French and English is required for this position including the ability to speak read and write proficiently in both languagesPrevious experience in a phone-based client care/service role is requiredPrevious experience in an insurance company or a related medical field is an assetSuperior interpersonal skills to manage relationships with internal and external clientsExcellent listening skills to facilitate positive outcomes with inquiries and irate callersAbility to handle high stress levels in a fast-paced production environmentExcellent verbal and written communication skillsWhats in it for you:Career Growth: Regular learning sessions and developmentopportunitiesTotal Rewards: Incentive pay annual salary reviews employer-paid benefits and pensionmatchingTime Away: Competitive vacation plus one paid volunteer day each yearFlexibility: Healthy work-life balance with employee wellness always top of mind complemented by a dress for your day approachAs part of the recruitment process candidates may be asked to complete an Equitable were committed to fair pay and an inclusive accessible hiring experience. If you need accommodations or alternative formats at any stage just reach out to us at Were happy to offer a competitive base pay and the ability to unlock higher levels of pay as you complete training and gain experience on the addition to your salary this role is eligible for a discretionary annual incentive award tied to business performance plus a wide range of competitive benefits. If youre selected to move forward our Talent Acquisition team will walk you through all the details of our total rewards program so you know exactly whats To: Supervisor Client Care CentreDepartment: IndividualTerm: Permanent Full TimeSchedule: 8 hour rotating shift between the hours of 8:30am ET and 7:30pm ETStart Date: June 8 2026 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)